What are the responsibilities and job description for the Customer Care Advisor position at Jensen Motors?
Company Overview
Jensen Motors in New Ulm MN is a family-owned, dynamic dealership specializing in GMC, Chrysler, Dodge, Jeep, and Ram vehicles. Known for our fast-paced environment, we excel in new, used, and pre-owned vehicle sales and leasing, while delivering top-tier service across sales, parts, and service.
Overview
We are seeking an energetic and detail-oriented Customer Care Advisor to join our service team at our GMC and CDJR location. In this vital role, you will serve as the primary point of contact for customers needing vehicle maintenance and repairs. Your enthusiasm and knowledge will ensure a seamless experience for clients while driving service sales and fostering customer loyalty.
Duties
- Greet customers warmly and listen actively to understand their vehicle concerns
- Explain repair procedures clearly, providing accurate auto estimates and service recommendations
- Coordinate with technicians to prioritize repairs and ensure timely completion of services
- Manage cash handling transactions accurately and maintain detailed service records
- Promote automotive diagnostics and mechanical knowledge to identify potential issues early
- Assist customers with vehicle maintenance scheduling and explain warranty or financing options
You'll succeed if you:
- Love talking with people
- Stay calm under pressure
- Can multitask
- Enjoy solving problems
- Take ownership
- Like learning new things
Education
- Diploma or GED required
- Post-secondary education in a related field preferred
Must have a valid driver's license and a clean driving record.
Typical first-year earnings: $55,000-$65,000. Top performers earn substantially more. Starting pay $20/hour plus commission, full-time, Monday-Friday schedule! We offer benefits including health insurance, dental insurance, 401k, profit sharing, PTO, and more!
Join us to be part of a team that values enthusiasm for automotive excellence! We offer a supportive environment where your skills in auto service management and customer relations can truly shine. If you're passionate about cars and delivering outstanding customer experiences in a fast-paced setting, we want to hear from you!
Salary : $55,000 - $65,000