System Administrator - Cloud Platforms

Customer Contact Services (CCS) is seeking a Systems Administrator – Cloud Platforms responsible for the administration and operational reliability of the organization’s core infrastructure, cloud services, and system integrations.

This role manages systems across Microsoft 365, hybrid on-premises Active Directory, Azure Active Directory (Entra), AWS, and Azure environments, while maintaining network infrastructure and supporting system integrations across the organization. The Systems Administrator plays a key role in ensuring systems remain secure, stable, and well-maintained while identifying opportunities to improve efficiency through automation.

This role is ideal for a systems administrator with approximately 3–6 years of experience managing Microsoft and cloud-based infrastructure who enjoys maintaining reliable systems, resolving complex technical issues, and improving operational processes.

Duties and Responsibilities:

Infrastructure & Cloud Administration

• Administer and maintain Microsoft 365, hybrid on-premises Active Directory and Azure Active Directory / Entra ID identity services.
• Manage and maintain AWS and Azure cloud environments, including provisioning resources, monitoring systems, and maintaining operational stability.
• Monitor system performance and implement improvements to maintain reliable infrastructure operations.

Systems Integration & Automation

• Develop and maintain API integrations between internal systems and third-party platforms such as CRM, ticketing, and reporting tools.
• Create and maintain scripts using T-SQL, PowerShell, or Python to automate administrative and operational tasks.

Network Infrastructure

• Administer and maintain network infrastructure, including firewalls, VPN connectivity, DNS, and TCP/IP networking.
• Diagnose and resolve complex infrastructure or connectivity issues affecting systems and services.

Security & Operational Reliability

• Implement and maintain security best practices across infrastructure, identity services, and cloud platforms.
• Monitor systems and infrastructure services to ensure operational reliability and stability.
• Participate in the IT on-call rotation to respond to critical system incidents after hours, troubleshoot outages, and restore services within defined response and resolution expectations.

Technical Leadership & Collaboration

• Serve as a technical resource for resolving complex infrastructure issues affecting business systems.
• Maintain documentation for system configurations, integrations, and operational procedures.
• Collaborate with vendors and internal teams on infrastructure improvements and technology initiatives.

Required Skills/Abilities:

• Experience administering Microsoft 365 and Azure Active Directory / Entra ID
• Experience managing or supporting AWS or Azure cloud environments
• Experience managing or supporting Windows and Linux servers
• Experience managing or supporting SQL Databases
• Strong understanding of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls
• Experience developing scripts using PowerShell or Python
• Familiarity with API integrations
• Familiarity with IT service management or ITIL practices
• Strong troubleshooting and analytical problem-solving skills
• Ability to communicate effectively with both technical teams and internal stakeholders

Benefits:

• Hybrid remote option
• Medical insurance (full-time employees)
• Dental and Vision insurance (full-time employees)
• 401k
• Paid time off
• Life insurance
• Paid company observed Holidays
• Employee events and activities
• Advancement opportunities