What are the responsibilities and job description for the Quick Maintenance Service Advisor position at Jenkins and Wynne?
Location: Jenkins & Wynne Ford Quick Lane Service Center
About The Role
We are looking for a motivated and customer-focused Quick Lane Service Advisor to join our Ford team. This role is perfect for someone with a positive, outgoing personality who thrives in a fast-paced environment and enjoys interacting with people. No prior automotive experience is required—we will provide full training. What matters most is your go-getter attitude and willingness to learn.
As a Quick Lane Service Advisor, you’ll be the first point of contact for customers bringing their vehicles in for regular maintenance such as oil changes, tire rotations, battery checks, and other light services.
Key Responsibilities
About The Role
We are looking for a motivated and customer-focused Quick Lane Service Advisor to join our Ford team. This role is perfect for someone with a positive, outgoing personality who thrives in a fast-paced environment and enjoys interacting with people. No prior automotive experience is required—we will provide full training. What matters most is your go-getter attitude and willingness to learn.
As a Quick Lane Service Advisor, you’ll be the first point of contact for customers bringing their vehicles in for regular maintenance such as oil changes, tire rotations, battery checks, and other light services.
Key Responsibilities
- Greet customers promptly and warmly as they arrive at the Quick Lane.
- Listen to customer concerns, explain maintenance services, and answer questions.
- Write up repair/maintenance orders in a clear, accurate manner.
- Communicate effectively with technicians to ensure timely service.
- Keep customers informed of their vehicle status and review completed services.
- Recommend and upsell additional services (tires, brakes, filters, etc.) when beneficial to the customer.
- Ensure a positive customer experience from start to finish.
- Assist with scheduling, check-ins, and phone calls as needed.
- No prior experience necessary—training provided.
- Strong communication and people skills.
- Friendly, approachable, and confident personality.
- Motivated self-starter with a go-getter attitude.
- Ability to build rapport and trust with customers.
- Comfortable suggesting additional services in a professional, helpful way.
- High school diploma or equivalent required.
- Valid driver’s license with good driving record.
- Competitive pay plan with performance incentives.
- Training and career development opportunities within Jenkins & Wynne.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and employee discounts.
- Be part of a positive, family-owned dealership culture.