What are the responsibilities and job description for the Bilingual Service Advisor Hyundai of Beavercreek, Ohio position at JEFF WYLER AUTOMOTIVE FAMILY?
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Jeff Wyler Hyundai of Beavercreek is "Now Hiring" a Bilingual Service Advisor!
A Bilingual Service Advisor acts as the primary liaison between customers and the service department, assisting both English- and non-English-speaking clients (often Spanish-speaking). The role focuses on delivering excellent customer service, accurately documenting vehicle concerns, and coordinating repairs.
🔧 Key Responsibilities
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Greet customers and assess vehicle service needs in both languages
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Translate conversations between customers and technicians when necessary
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Write up repair orders with clear, accurate descriptions of issues
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Explain recommended services, costs, and timelines
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Provide updates on repair status and notify customers of delays
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Upsell maintenance services (oil changes, tire rotations, etc.)
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Handle customer concerns and resolve complaints professionally
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Process payments and close out service tickets
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Maintain service records and ensure compliance with dealership policies
Automotive Service Advisor – Qualifications
- Minimum of 1 year as a Service Advisor, Assistant Lane Manager, or Service Consultant experience preferredÂ
- Proven record of achieving exceptional Customer Satisfaction
- Organized and friendly personality
- Exceptional communication skills with your customers
- Professional personal appearance
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record
- Must have a high school diploma or GED
- A desire for a long-term career with a growing organization
- Personal and professional integrity