Human Resources Coordinator

The HR Coordinator position is a key, employee facing role within the JD North America People Regional Business Services model. The Regional Business Services function is responsible for supporting all US businesses within the JD Group, including JD Sports, Finish Line, Finish Line Macy’s, Shoe Palace, Nice Kicks, Downtown Locker Room (DTLR), and Hibbett. This position provides world class “customer” service to employees, and delivers a premium employee experience, by responding to service tickets, assisting with compliance-related issues, and managing various HR processes. This position requires an individual with excellent communication skills, strong attention to detail, and the ability to work independently.

Key responsibilities include responding to tickets, emails, and/or calls to resolve employee issues, or escalate these issues to specialist teams within the People Department. The role also helps with I-9/E-Verify and minor compliance, answering general employee inquiries, and maintaining data in our HRIS system. The HR Coordinator conducts periodic data audits, manages invoicing for HR activities and supports special HR and compliance projects. This role involves regular interaction with business leaders, supervisors, and employees to ensure the smooth operation of HR processes and the enhancement of the employee experience by performing the following duties:

• Respond promptly and effectively to Jira tickets, ensuring adherence to Service Level Agreements (SLAs) and providing resolutions within the stipulated time frame.
• Support improvement and refinement of processes concerning Recruiting, Hiring, Onboarding, Change Job, and Termination to enhance employee experience.
• Provide support and resolution for any I-9/E-Verify compliance issues, ensuring all documentation is accurate and up-to-date.
• Provide accurate and timely information as a point of contact for general HR-related inquiries from employees.
• Appropriately escalate and assign tickets to the relevant departments such as Payroll, Benefits, and HRIS for specialized handling.
• Review ticketing system dashboards regularly to track ticket status and generate reports for analysis and process improvement.
• Manage the submission process for promotional background checks, ensuring timely and accurate completion, and communication with managers.
• Accurately enter new hire information into various support systems, maintaining the integrity of employee data.
• Responsible for the input, maintenance, audit, extraction, manipulation, and analysis of confidential HR data from the HCM System across various modules (e.g., Recruitment, Talent Management, Employee Records).
• Conduct regular data audits to ensure the consistency and accuracy of information in the HCM System.
• Manage and process invoices related to HR activities, ensuring accurate and timely payments.
• Lead and deliver HR initiatives from inception to completion, including creating and maintaining reports to track progress.
• Coordinate with the benefits team on ticket ordering for employee perks (e.g., zoo, carwash, and movie tickets).
• Assist with audit processes related to Open Enrollment, ensuring compliance and accurate record-keeping

Required Education and/or Experience

Associate’s degree (A.S.) from a two-year college or university and at least 1 – 2 years related experience and/or training; or equivalent combination of education and experience. Relevant experience can come in a plethora of different environments, including customer facing service industries like retail, customer service industries like a call center, HR roles, or any other administrative support positions. Internal JD Group experience is always preferred.

Required Computer and/or Technical Skills

Should have strong knowledge and abilities with end user computing platforms like Microsoft/Google Suite applications and ticketing management systems. Must be able to navigate and administer HRIS solutions, with Workday experience being a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for more than 6 hours per shift
• Use hands to finger, handle and feel
• Reach with hands and arms
• Talk and/or hear
• Walk or move from one location to another
• Periodically may need to climb, balance, stoop, kneel, or crouch
• Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
• Punctuality and regular attendance consistent with the company’s policies are required for the position.
• Average work week is 35-40 hours, which can vary depending on business needs.
• The work environment for this position is a moderately noisy office setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.