What are the responsibilities and job description for the Warehouse Manager - Mandarin Required position at JD.COM?
Job Title: Warehouse Manager - Bilingual Mandarin Required
Location: Buford, GA
Pay Range: $90,000 - $120,000
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What began as a bold idea in China has grown into a global business serving more than 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings JD.com’s trusted products to customers worldwide. You’ll join teams that work across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, giving you the chance to learn from (and contribute to) global projects from day one
Learn more about who we are and what we do: https://corporate.jd.com/
About The Team
You’ll be joining our JD Young Internship Pathway, designed to give early-career talent hands-on experience , supporting the building and improvement of our Job Families for Job Profiles Logistics Warehouse and Supply Chain Management Team. We value curiosity, collaboration, and the confidence to take ownership in a fast-moving environment, helping you build real skills and make real impact from day one.
Operational Leadership:
- Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
- Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
- Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
- Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
- Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
- Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
- Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
- Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.
Qualifications:
- Bachelor's degree in Supply Chain, Logistics, Business, or related field
- 5 years of progressive experience in 3PL or warehouse operations, including team management
- Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
- Experience in process design, warehouse planning, and cost control
- Excellent problem-solving, communication, and leadership skills
- Ability to analyze data and translate findings into operational improvements
- Bilingual in Mandarin is REQUIRED
Preferred Qualifications
- Prior experience with high-volume e-commerce fulfillment
- Background in both manual and automated warehouse environments
- Familiarity with lean methodologies and continuous improvement frameworks
- Ability to thrive in a fast-paced, deadline-driven environment
JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
【About JD.com】
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue.
Learn more about us: https://corporate.jd.com/
Salary : $90,000 - $120,000