Warehouse Manager (Bilingual in English and Mandarin Chinese)

Company: Wybotics Inc.
Location: Atlanta, GA
Job Type: Full-Time | On-Site
Salary: Competitive, Based on Experience
Schedule: Monday–Friday (subject to operational needs)

About Wybotics Inc.

Wybotics Inc. is a growing company specializing in innovative robotic pool cleaning products. As we expand our warehouse, distribution, and after-sales service operations across the United States, we are building a strong logistics and operations team to support our continued growth.

We are seeking a motivated, hands-on, and results-driven Warehouse & Logistics Manager to lead daily operations at our Atlanta, GA facility and work closely with our Director of Logistics.

Position Overview

This is a dual-function management position combining hands-on warehouse leadership with logistics coordination, data analysis, and operational support.

The role is approximately divided into:

• 50% Warehouse Operations Management: Daily warehouse operations, employee supervision, workplace safety, inventory accuracy, and operational efficiency.
• 50% Logistics & Operational Support: Order processing, KPI reporting, WMS/ERP systems, carrier coordination, cost analysis, and process improvement.

The ideal candidate is a proactive problem-solver who can independently manage warehouse operations while supporting broader logistics and supply chain initiatives.

Fluency in both English and Mandarin Chinese is mandatory for this position.

Key Responsibilities1. Warehouse Operations Management

• Oversee all daily warehouse operations, including receiving, put-away, picking, packing, and shipping.
• Supervise, schedule, train, and develop warehouse employees, including warehouse associates, forklift operators, and team leads.
• Ensure warehouse operations are safe, clean, organized, and compliant with applicable OSHA regulations and workplace safety requirements.
• Manage warehouse layout, pallet racking systems, storage capacity, and space utilization.
• Maintain accurate inventory records through cycle counts, inventory reconciliation, discrepancy investigations, and adjustments.
• Coordinate inbound and outbound shipments with freight carriers, transportation providers, and logistics partners.
• Resolve daily operational challenges, including staffing shortages, equipment downtime, shipping delays, and unexpected order volume increases.
• Monitor warehouse productivity, labor utilization, and operational efficiency.
• Support new warehouse setup, equipment installation, workflow design, and facility expansion projects.

2. Logistics & Order Fulfillment Support

• Work closely with the Director of Logistics to support daily order processing, order verification, prioritization, and fulfillment issue resolution.
• Monitor order fulfillment to ensure accuracy and on-time shipping.
• Assist with retail chargebacks, shipping claims, and dispute management.
• Coordinate with warehouse employees, customer service, sales, and logistics teams to resolve order-related issues.
• Support transportation planning, carrier coordination, and shipment tracking.
• Assist in identifying and resolving fulfillment discrepancies, shipping errors, and delivery-related problems.

3. Data Analysis, KPI Reporting & Systems

• Prepare and maintain daily, weekly, and monthly operational performance reports.
• Track and analyze key performance indicators (KPIs), including:
• Order accuracy
• On-time shipping performance
• Labor hours and productivity
• Inventory accuracy
• Inventory turnover
• Warehouse operational efficiency
• Maintain accurate data in Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) systems.
• Assist with data entry, data validation, system troubleshooting, and process improvements.
• Use Microsoft Excel and Google Sheets to analyze operational performance, identify trends, and prepare reports.
• Support the preparation of management meeting materials, including operational metrics, cost analysis, and project updates.
• Ensure operational data is accurate, timely, and accessible to management.

4. Logistics Coordination & Continuous Improvement

• Assist in comparing freight carrier quotations, evaluating transportation costs, and tracking vendor agreements.
• Support freight rate negotiations and logistics cost optimization initiatives.
• Identify warehouse and logistics bottlenecks, operational inefficiencies, and opportunities for improvement.
• Work with the Director of Logistics to develop and implement standardized operating procedures (SOPs).
• Support process improvements related to inventory control, order fulfillment, labor productivity, and warehouse efficiency.
• Participate in warehouse expansion, new facility launches, and operational improvement projects.
• Coordinate with cross-functional teams and overseas headquarters to ensure efficient communication and execution.

Required Qualifications

• Fluency in both English and Mandarin Chinese is required.
• Must be proficient in speaking, reading, and writing in both languages.
• Must be able to communicate effectively with U.S.-based warehouse employees, vendors, logistics partners, and China-based headquarters.
• Must be comfortable conducting meetings, preparing reports, and handling daily business communications in both English and Mandarin Chinese.
• Minimum 1 year of warehouse or distribution center management experience.
• Experience supervising a team of at least 3 hourly warehouse employees.
• Strong understanding of warehouse operations, inventory management, and order fulfillment processes.
• Experience working with WMS and/or ERP systems.
• Proficiency in Microsoft Excel and/or Google Sheets for data analysis, tracking, and reporting.
• Strong organizational, communication, problem-solving, and time management skills.
• Ability to balance hands-on warehouse supervision with administrative and analytical responsibilities.
• Forklift certification or willingness to complete the required training and certification.
• Familiarity with pallet racking systems, inventory control, and warehouse safety compliance.
• Ability to work independently, take ownership of operational challenges, and manage multiple priorities in a fast-paced environment.

A bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred but not required. Relevant hands-on experience will be strongly considered.

Preferred Qualifications

Candidates with the following experience will receive additional consideration:

• E-commerce or Direct-to-Consumer (D2C) order fulfillment experience.
• Experience with major national retail customers and retail logistics compliance.
• Retail chargeback management and dispute resolution.
• Freight carrier pricing, transportation cost analysis, and contract negotiations.
• New warehouse setup, facility launches, warehouse expansion, or operational scaling.
• Experience with Electronic Data Interchange (EDI) for order processing and data exchange with retail customers or trading partners.
• Experience with product returns, refurbishment operations, reverse logistics, or after-sales service.
• Knowledge of warehouse KPI management, labor productivity analysis, and continuous improvement practices.

Compensation & Benefits

Wybotics Inc. offers a competitive compensation and benefits package, including:

• Competitive salary based on experience and qualifications
• Medical insurance
• Dental insurance
• Vision insurance
• Paid Vacation / Paid Time Off (PTO)
• Paid Holidays
• Professional development opportunities

What We're Looking For

We are looking for someone who:

• Is a hands-on leader, not just an office-based manager.
• Takes ownership of daily warehouse operations and follows through on commitments.
• Can effectively manage warehouse employees while supporting logistics and administrative responsibilities.
• Is comfortable working with operational data, reports, and warehouse management systems.
• Can independently identify problems, develop solutions, and implement improvements.
• Communicates effectively in both English and Mandarin Chinese.
• Is motivated to help establish and grow a successful warehouse operation.

Why Join Wybotics?

As Wybotics continues expanding its U.S. operations, this position offers an opportunity to play a key role in developing our Atlanta warehouse and supporting our national logistics network.

You will work directly with the Director of Logistics, gain exposure to broader supply chain operations, and contribute to important operational decisions and improvement projects.

We value practical experience, accountability, teamwork, and continuous improvement.

If you are a bilingual, hands-on warehouse professional who enjoys leading teams, solving operational challenges, and improving processes, we encourage you to apply.

Wybotics Inc. is an Equal Opportunity Employer.

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Vision insurance

Work Location: In person

Salary : $60,000 - $90,000