What are the responsibilities and job description for the Manager, Quality Investigations position at JCW Group?
A global leader in life sciences is seeking a Quality Investigations Manager to oversee customer complaint resolution, cross-functional collaboration, and product compliance. This role serves as a key voice of the customer while driving continuous improvement and maintaining regulatory standards.
Key Responsibilities:
- Lead and mentor a team of Technical Investigators, ensuring timely, compliant, and audit-ready investigations.
- Triage and classify customer inquiries, guide root cause analysis, and drive resolution cross-functionally.
- Monitor complaint trends, define KPIs, and provide management-level reporting.
- Ensure compliance with applicable regulatory and quality standards.
- Feed customer insights into R&D, Product Management, and Continuous Improvement programs.
Requirements:
- 2 years of direct supervisory/management experience.
- Strong root cause analysis skills.
- Hands-on experience with cell culture media knowledge.
Salary : $100,000 - $125,000