What are the responsibilities and job description for the IT Technician position at JBA International?
We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
EVPassport is a worldwide company with team members spread across the United States and Europe, so it is essential that the individual filling this role is comfortable with 'time zone hopping'. We have other team members that will also be controlling IT systems but this individual will be the lead in onboarding new users, integrating new applications / services, and onboarding, off-boarding team members.
Responsibilities
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Knowledge of Google Workspace, Slack, Salesforce, Figma, JIRA, Zendesk, Okta, 1Password, and others
- Experience with macOS, Windows 11, iPad OS, and iOS
- Understanding of VPN access
- Familiarity with SSO implementations with FIDO keys
- Bonus points if knowledgeable in Apple Business Essentials, Kandi and / or JAMF
- Check computer hardware (mostly laptops) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Assist with security training and implementing new processes to ensure corporate security compliance
- Develop and maintain local networks (office networks) in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
Requirements
- Proven experience as IT Technician or relevant position
- Excellent diagnostic and problem solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Degree in Computer Science, engineering or relevant field
- Certification as IT Technician will be an advantage (e.g. CompTIA A , Microsoft Certified IT Professional)
Benefits
As part of full-time employment, we offer health care, dental, and vision benefits from leading providers. Each employee is entitled to unlimited paid time off and sick leave.
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
- Stock Option Plan