What are the responsibilities and job description for the Parts Department Representative position at Jay's of Lake Wisconsin?
PLEASE NOTE: This position is tentatively scheduled to begin in January 2027. We are currently accepting applications and building our candidate pool in preparation for the position’s anticipated start date. Please do not expect an immediate response or interview. Qualified applicants will be contacted as the hiring process moves forward closer to the anticipated start date.
Job Summary
Perform a variety of customer service, in-store sales, and stocking duties related to the receiving, sale and delivery of parts and accessories. Assist customers with counter parts sales and other customer service responsibilities. Regular and consistent utilization of automated dealer management system (DMS) as well as specialized vendor and manufacturer software applications.
Role and Responsibilities
- Greet customers proactively in a courteous manner. Provide hands-on demonstration and education about products, clothing, and accessories to customers to earn the sale.
- Handle customer complaints and concerns, escalating serious problems to management as appropriate.
- Assist in the control of showroom inventory to ensure maximum sales.
- Follow prescribed cash, credit, and check processing procedures.
- Stay current with knowledge of powersports industry product updates.
- Maintain attractive, neat and creative retail sale floor and displays, including routine tidying and cleaning of displays and products.
- Assist in keeping parts department clean and orderly.
- Provide service technicians with parts as required.
- Receive, record, and stock parts and accessories as required.
- Order parts and accessories per dealership procedures and manufacturer and vendor specifications as required.
- Other related duties as assigned.
Qualifications & Requirements
Required
- Outstanding customer service skills
- Ability to effectively speak, actively listen, and interpret customer needs effectively.
- Ability to work as part of a team
- Excellent organizational skills
- Ability to prioritize tasks and duties effectively
- Ability to learn quickly and apply new skills
- Excellent problem-solving skills
- Basic computer skills
- Ability to lift and carry up to 80 pounds of material on a regular basis.
- Ability to balance, push and maneuver agriculture equipment.
Preferred
- Basic knowledge of agriculture equipment, including parts and accessories.
- Basic knowledge of parts inventory and management systems.
Education and Experience
- High school diploma or GED equivalent required
- Basic PC skills
- One to three years’ experience in parts sales or a similar position, or its equivalent in combined education and experience.
- Experience working in an agriculture dealership highly desirable.
Schedule
- Tuesday through Friday, 8:00AM-6:00PM
- Saturday, 8:00AM-3:00PM
- Closed Sunday and Monday
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $41,739 - $60,313