What are the responsibilities and job description for the Repair Liaison position at Jared Jewelers?
Performs daily repair administrative duties and provides guest service support and assistance. Makes sure guests’ needs are exceeded, complaints are resolved, and service is timely and efficient. Attain personal performance standards by serving as a backup to sales representatives and staffing the sales floor as needed.
Primary Responsibilities
1. Contributes to an environment of total guest service by providing high level guest
service and adhering to the Company’s guest first philosophy.
2. Answers phones, performs guest calling (including repair estimates and follow-up), and
explains procedures and policies related to repairs.
3. Inspects and checks in-bound repairs into the POS system.
4. Inspects jewelry to evaluate the condition and identify necessary repairs. Determines
need and suggests services, including appraisals.
5. Polishes and cleans jewelry as needed.
6. Completes repair ticket paperwork, enters information into the Job Entry system, and
prepares outbound repair shipments.
7. Maintains repair drawer to make sure items are not past unclaimed status. Sends
repairs to Field Support Center as unclaimed as needed.
8. Maintains repair cleaning station in a clean and organized manner.
9. Reviews repair reports to verify jobs were invoiced properly.
10. Provides status of repairs in order to communicate between the Design & Service
Center and guest.
11. Achieves sales goals by actively assisting the sales floor as needed. Utilizes store
technology as a sales tool.