What are the responsibilities and job description for the Luxury Sales Manager position at Jared Jewelers?
Company Description Jared Jewelers is a luxury fine jewelry retailer focused on delivering unique, memorable customer experiences through high-quality 18K gold and diamond fashion pieces. The brand emphasizes contemporary, on-trend designs that allow customers to express their individual style in sophisticated ways. Jared is committed to redefining how luxury is felt, blending elevated service with an inviting, approachable atmosphere. The company is part of Signet Jewelers Limited, the world’s largest retailer of diamond jewelry, offering strong support, training, and growth opportunities. Team members benefit from working within a well-established organization that values innovation, customer satisfaction, and professional development.
Role Description The Luxury Sales Manager is a full-time, on-site role based at the Jared Jewelers store in Rancho Cucamonga, CA. This role is responsible for leading the sales team to deliver exceptional customer experiences, achieve sales goals, and uphold brand standards for luxury service. Day-to-day responsibilities include coaching and mentoring team members, managing sales floor operations, overseeing visual merchandising, and ensuring product knowledge is consistently high across the team. The Luxury Sales Manager will engage directly with customers, build long-term client relationships, support special orders and custom pieces, and help resolve service issues in a professional manner. This role also works closely with store leadership on performance reporting, staffing, training, and compliance with company policies and procedures.
Qualifications
- Demonstrated skills in luxury retail or high-end sales, including clienteling, relationship management, and delivering elevated customer service.
- Experience in team leadership and people management, including coaching, performance feedback, and fostering an inclusive, collaborative environment.
- Strong communication and interpersonal skills, with the ability to engage diverse customers and team members in a professional, respectful manner.
- Proficiency in basic business and sales operations, such as using point-of-sale systems, managing inventory, and interpreting sales metrics.
- Attention to detail and a focus on visual standards, merchandising, and maintaining a polished, luxury store environment.
- Ability to work a full-time, on-site schedule, including evenings, weekends, and holidays as required by retail operations.
- Prior jewelry, fashion, or luxury goods experience is strongly preferred; gemology or product expertise is a plus.
- High school diploma or equivalent required; additional education in business, retail management, or a related field is beneficial.