What are the responsibilities and job description for the Office Manager position at Janko Hospitality?
CORPORATE OFFICE MANAGER
Reports to: SVP of Business Strategy
The purpose of the Office Manager position at Janko Hospitality is to support interdisciplinary efforts throughout the organization. The Office Manager will provide analytical, creative, and administrative support in the Human Resources, Marketing Digital, Accounting, and Operations divisions. This person should be service-oriented and outgoing. The Office manager position is ideal for someone who would like to learn the business side of hospitality and gain exposure to brand systems, hotel KPIs analytics, and other duties needed at both the hotel and corporate level.
- Human Resources
- Pull and analyze turnover reports by property and portfolio
- Assist with bi-weekly payroll reports and execution
- Support the planning and organization of training class for the field
- Point person for brand access requests for on/off boarding of associates
- Ensure compliance for Brand Trainings by property
- Marketing Digital
- Monthly funding of direct campaigns including Expedia TravelAds, Koddi/Meta Search, Booking.com etc.
- Compile month digital reports with results of above campaigns as well as agency paid media and packages.
- Regular audits of Expedia Partner Central and Booking.com content scores ensuring all hotels remain at 100%
- Update content on hotel and F&B websites
- JH brand marketing including social media profiles and quarterly newsletters
- Organize and maintain Revenue Generation reporting folders including storage of weekly and monthly STR reports
- Run monthly scorecard reports for fill efficiency, misc revenue, market share, and forecast accuracy
- Expense reports
- Accounting
- Prepare various spreadsheets for staff accountants’ analysis
- Assist with analysis projects as needed
- Track CapEx paperwork
- Various accounting one time projects – as needed
- Operations
- Pull and analyze brand guest scores identifying top issues and areas of opportunity
- Run weekly labor and checkbook reports
- Monitor and analyze Canary usage by property and portfolio
- Pull and compile data for hotel brand compliance and standards
- Monitor brand loyalty enrollments to property goals
- Expense reports
- Other responsibilities as assigned.
QUALIFICATIONS
- Proficient in Microsoft Office products - power Excel user with keen attention to detail is a MUST
- 1-2 Years Experience in a Hotel or the Hospitality Industry
- Experience creating collateral via Canva and/or Adobe Suite is preferred
EDUCATION
- 4- Year Degree Preferred
- High School Graduate or Equivalent Required