Breakfast Attendant

Breakfast Attendant

Reports to: Operations Manager

Department: Rooms

WHO WE ARE 

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. 

BENEFITS 

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

JOB DESCRIPTION 

The purpose of The Breakfast Attendant at Fairfield Inn & Suites Ottawa and Hampton Inn & Suites Ottawa is to prepare and oversee the breakfast bar area for delivery of the guests’ complimentary breakfast and customer service in accordance with the hotel’s policies/procedures, and the brand’s standards to achieve and maintain guest satisfaction, product quality, and safety and security. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work a flexible schedule, including holidays and weekends.
• Greet guests, respond to their needs, and handle requests or complaints appropriately.
• Set up, maintain, and clean the breakfast area, ensuring food, utensils, and furniture are properly arranged.
• Bus tables, cleaning, and restock supplies, ensuring compliance with health codes.
• Complete inventory, reorder supplies, and maintain cleanliness in the kitchen and dining areas.
• Report suspicious activity and handle lost/found items as per hotel security protocols.
• Collaborate with other departments to ensure a seamless guest experience.
• Assist with cleaning, stocking, and other tasks as assigned by management.
• Ensure high standards of presentation in public areas and assist with coordination between teams.
• Ability to lift up to 50 lbs. and stand/walk for most of the day.
• Frequent bending, reaching, and occasional climbing or crawling.

QUALIFICATIONS

• High school diploma or equivalent.
• Strong customer service skills with previous experience in a customer-oriented setting preferred.