Regional Assistant

POSITION SUMMARY

The Regional Assistant is responsible for delivering financial, administrative, and customer support functions that keep the Washington DC regional office running smoothly. You'll manage billing and receivables, set up customer accounts, respond to client and franchisee needs, and support the Regional Director with day-to-day operations and special projects.

Success in this position requires strong organizational skills, attention to detail, and the ability to balance accounting tasks with administrative responsibilities — all while maintaining a professional and responsive presence for clients, franchisees, and internal teams.

KEY RESPONSIBILITIES

Accounting & Financial Support

• Manage accounts receivable by processing invoices, applying payments (ACH, credit card, check), and reconciling accounts.
• Monitor aging reports, follow up on outstanding balances, and support the Regional Director in achieving collection goals.
• Maintain accurate billing records and ensure compliance with company financial procedures.

Customer & Franchise Support

• Set up new customer accounts and ensure accurate documentation and onboarding.
• Log and track customer complaints, coordinating with operations for timely resolution.
• Maintain organized franchisee files, reports, and performance records.
• Serve as a professional and responsive point of contact for clients and franchisees via phone, email, and in-person.

Administrative Operations

• Support the Regional Director with scheduling, reporting, and day-to-day office needs.
• Order supplies, manage vendors, and ensure the office is fully equipped to support staff and franchisees.
• Draft correspondence, prepare reports, and update records to support office operations.
• Assist with organizing regional meetings, events, and training sessions.

Project & Team Support

• Coordinate special projects and assignments by setting objectives, tracking progress, and collaborating with team members.
• Provide administrative and logistical support for regional initiatives and corporate directives.
• Contribute to a positive, team-oriented office culture by supporting communication and collaboration across departments.

WHAT WE'RE LOOKING FOR

• 2 years of experience in accounting, administrative, or office support
• Proficiency in Microsoft Office (Excel, Word, Outlook) and general office software
• Knowledge of cash application, invoicing, billing, and collections
• Strong organizational skills with attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced office
• Excellent customer service and communication skills (verbal and written)
• Professional, articulate phone presence with strong follow-up skills
• Dependable, resourceful, and proactive problem solver

WHY YOU'LL LOVE WORKING HERE

• Reputation & Reach: Join the most recognized name in commercial cleaning franchising.
• Impact: Play a key role in supporting regional growth, franchisees, and client relationships.
• Career Growth: Gain valuable experience with potential to advance into leadership or specialized roles.
• Support & Training: We provide the tools, systems, and mentorship to help you succeed.
• Culture: Work in a professional office setting with a team that values collaboration and results.
• Stability: Be part of a global company with a long history of success in a growing $100 billion industry.

LOCATION & WORK ENVIRONMENT

This position is based at our Jani-King Washington DC Regional Office:

You'll work fully on-site in a professional office setting. The position combines daily administrative responsibilities with direct collaboration across the Washington DC region. You'll process billing and receivables, maintain records, set up accounts, and coordinate with the Regional Director and franchisees to keep operations running smoothly.

This is not just a back-office role — you'll be actively engaged in supporting client interactions, assisting franchisees, coordinating projects, and helping the region deliver on its commitments.

You'll be part of a professional, supportive team environment where success is celebrated, leadership is accessible, and every day brings new opportunities to contribute.