Quality Assurance Lead (Operations)

Overview

About Janco:
Founded in 1989, Janco Commercial Cleaning is a leading provider of janitorial and facility support services across Alaska. We serve a wide range of clients including medical offices, surgery centers, Class A commercial buildings, industrial spaces, and financial institutions. With over 200 employees and growing, we are committed to excellence, innovation, and integrity in every space we care for.

Our Mission:
To deliver consistent, high-quality cleaning and facilities services that support healthy, professional, and productive environments for the clients and communities we serve.

Our Core Values:

• Excellence – We go above and beyond in service and quality.

• Integrity – We do the right thing even when no one is watching.

• Teamwork – We grow stronger together through collaboration and trust.

• Accountability – We take ownership of our work and results.

• Growth – We invest in people and systems to improve and scale.

Why Work at Janco:
Janco is more than just a cleaning company—we are a team of professionals who care deeply about the people we serve and the people we work with. We offer growth opportunities, paid training, ongoing support, and a respectful, inclusive work environment. Many of our team members grow into leadership roles as we continue expanding across Alaska and into Nevada.

Job Skills / Requirements

• Develop and implement Quality Assurance procedures and protocols.
• Conduct regular Quality Assurance inspections of cleaning services provided by the custodial staff.
• Identify and recommend corrective actions to ensure quality standards are consistently met.
• Track, analyze, and report data on quality control performance to identify trends and areas for improvement.
• Establish and maintain effective working relationships with internal team members.
• Manage and oversee Quality Assurance projects, ensuring adherence to established quality standards and timelines.
• Supervise and support Quality Control Inspectors/Technicians, including scheduling, training, and performance evaluations.
• Conduct training sessions to ensure custodial staff follows best practices and established quality control protocols.
• Stay informed about industry trends, new cleaning technologies, and regulatory requirements to continuously improve quality assurance programs.
• Ensure compliance with company policies, procedures, and applicable regulations related to quality assurance.
• Responsible for conducting inspections and submitting Quality Assurance Reports to the Contract Monitor or designee.
• Must supervise the employees and accomplish inspections per the Quality Assurance Plan.

Additional Information / Benefits

Work Schedule, Insurance & Benefits

Work Schedule:
Janco offers flexible shift options based on building needs and client schedules:

• 1st Shift (Day Shift): Typically between 7:00 AM – 3:00 PM

• 2nd Shift (Evening Shift): Typically between 6:00 PM – 11:00 PM

• 3rd Shift (Overnight Shift): Typically between 10:00 PM – 6:00 AM

Most janitorial positions are on 2nd or 3rd shift, Sunday through Thursday.

Insurance & Benefits Overview:
At Janco, we believe in rewarding hard work and creating a supportive environment for our team members.

Our standard benefits include:

• Paid Holidays
  Company-observed holidays are paid for eligible employees.

• Paid Training
  Get paid during onboarding and any ongoing training sessions.

• Referral Bonus Program
  Receive a bonus when your referral completes key employment milestones.

• Family-First Culture
  We prioritize flexibility and understanding for our employees and their families.

• Paid Sick Leave
  In accordance with Alaska’s new labor laws, eligible employees will begin accruing paid sick leave.

• PTO

  All levels are management are eligible for PTO

• Medical, Dental, Vision
  Full time management is eligible for access to medical, dental and vision. All other employees are eligible for access to MEC plans (minimum essential coverage)

Equal Opportunity Employer
We are committed to diversity and inclusion across all levels of our company.

Benefits: Paid Sick Days, Paid Holidays