Customer Service Representative

Job Summary

$18.02 - $27.77 / year, DOQ Part-Time County Benefits

Performs responsible administrative and customer service related work in support of the Williamsburg Area Transit Authority (WATA) transit operations.

Responsibilities:

• Provides strong customer service to the public and internal customers, in-person and over the telephone; provides information, responds to questions, comments, paratransit scheduling requests and complaints regarding WATA Services via phone and in person; and directs customers as required.
• Opens and/or closes the WATA Customer Service Center and Store; maintains the cleanliness of the facility including but not limited to emptying trash cans and cleaning the main and break area.
• Utilizes and monitors radio and dispatches messages and calls for service.
• Responsible for the sale of bus tickets and issues passes in accordance with established procedures; accepts fees and maintains appropriate records.
• Reconciles daily fare collection and maintains related paperwork and system files.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a high school diploma; some work experience which shall have involved assisting the public, handling money, customer service and/or sales.
• Must possess reliable transportation to work site(s).
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services; knowledge of concepts related to public and independent transit travel; including those with physical and mental issues; knowledge

• Skill in use of computer software including Microsoft Office Suite.
• Ability to communicate with the public and coworkers in an effective professional, and courteous manner at all times; explain fares, the transit system and policies in an effective manner; operate a cash register, credit card machines, general office equipment, computers, fare equipment and other systems as required to accomplish the work assigned; handle money and maintain related fiscal records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions; make independent decision in accordance with established policies and procedures.

Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email HR.Recruit@jamescitycountyva.gov.

James City County is an Equal Opportunity Employer

It is the policy of James City County to obtain the best-qualified applicants available for each vacancy, without regard to sex, race, color, religion, creed, national origin, political affiliation, age, disability, gender identity or other non-merit, or non-job-related factors. James City County will take measures to emphasize the recruitment of qualified minorities, women, persons with disabilities and older persons. James City County will also take into consideration an individual’s status as a favorably discharged veteran of the armed forces of the United States provided that such veteran meets all of the knowledge, skills and eligibility requirements for the available position. James City County will make all decisions regarding recruitment, hiring, promotions, reassignments, training and other terms and conditions of employment without unlawful discrimination.