Deductions Analyst

“Let goodness, fairness, and most importantly, love prevails in business; profits will inevitably follow.” – NK Chaudhary, founder

Jaipur living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and distinctively thoughtful customer experience, with personalized support and custom offerings.

What we do for our team members:

• Comprehensive Benefits: Company Paid Holidays, PTO, Parental Involvement Leave, Maternity/Paternity Leave, EAP, No Cost Employee Medical Plan, Vision, Dental, and Company Paid Life Insurance. We also include a match on retirement (401K/Roth).
• Career Development: We're committed to providing growth for career development within the company, supporting our team members' aspirations with a well-defined succession plan that includes a variety of training and development opportunities.
• Pet-Friendly Workplace: We welcome your furry friends! Our 'Bring Your Dogs to Work' policy creates a pet-friendly atmosphere, allowing our team members to enjoy the companionship of their dogs during the workday.
• Wellness Support: Not only do we support an active lifestyle with our on-site basketball court and yoga studio, but we host quarterly mental health events to assist in creating a well-rounded work-life harmony for our team members.
• Sustainability Efforts: Reuse, Renew, and Refresh by joining our Green Team! Responsible for harvesting from the organic community garden, donating goods to local pet shelters and schools, creating educational workshops, leading nature walks, and much more, they promote well-being through sustainable practices.

Our Values

Empowerment • Inclusiveness • Responsibility • Progressive

Learn more about our company story here: https://www.jaipurliving.com/the-jaipur-living-story

The Jaipur Rugs Foundation

Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful.

Learn more about the Jaipur Rugs Foundation here: https://www.jaipurrugs.org/

Overview

We are seeking a highly skilled Deductions Analyst to play a key role in the Accounting Department and will be primarily focused on analyzing, resolving, and reducing customer deductions, chargebacks, and penalties-particularly from our large retail accounts. This position requires strong problem-solving skills and the ability to dig into why specific deductions are being issued, especially those related to shipping discrepancies, compliance violations, or process breakdowns. The analyst will work closely with the Distribution Center and cross-functional teams to understand root causes and implement solutions. While some cash application and AR support is included, it represents a smaller portion of the role.

Essential Duties & Responsibilities:

Deduction Analysis & Resolution

• Review and validate customer deductions related to compliance, shipping, and pricing
• Investigate recurring penalties from large accounts and identify root causes
• Dispute and resolve deductions via customer portals and documentation
• Coordinate with Sales, Customer Support, and Operations on claim resolution
• Maintain organized records and prepare deduction-related entries for accounting

Logistics Collaboration & DC Partnership

• Partner with the Distribution Center to resolve frequent shipment errors contributing to chargebacks
• Analyze deduction trends involving short shipments, routing violations, and delivery issues
• Recommend and help implement operational changes to prevent recurring penalties
• Track LTL claims and support resolution of freight-related issues

Audit, Controls & Process Development

• Conduct regular audits of high-volume accounts to detect patterns and assess financial impact
• Develop and improve standard operating procedures for deduction handling and tracking
• Collaborate on deduction-related process improvements and control documentation

Reporting & Insights

• Prepare recurring and ad hoc reporting on deduction categories, resolution time, and financial exposure
• Present key findings to Accounting leadership and contribute to root cause elimination initiatives
• Assist with documentation during audit and month-end close related to deductions

Limited AR & Cash Application Support

• Assist with applying payments against open balances when needed
• Help research unapplied cash related to deduction disputes
• Coordinate with AR team to ensure clean customer account aging

Cross-Functional Engagement

• Serve as Accounting's representative in deduction-related discussions with Sales, Customer Support, and Operations
• Participate in customer calls to address open deductions and support financial discussions

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor's degree in Accounting, Finance, or related field
• 3 years of experience in deductions, chargebacks, or compliance resolution roles
• Strong analytical and investigative mindset
• Familiarity with ERP systems (NetSuite, Microsoft Dynamics, SAP, etc.)
• Excellent Excel skills and attention to detail
• Comfortable working cross-functionally in a dynamic environment

Preferred Skills:

• Experience working with large retailers or distribution partners
• Familiarity with customer compliance and routing guides
• Experience with deduction portals (e.g., Amazon, Wayfair, Macy's)

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of a job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Remaining in a seated position for long periods of time
• Standing is to remain on one’s feet in an upright position without moving about
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period
• Lifting and transporting items that could weight up to 25 pounds
• Entering text or data into a computer by means of a traditional keyboard
• Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly
• The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone
• Clarity of vision to see computer screens and workspace