J Resort - IT Systems Technician—A/V & Surveillance

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of an “IT Systems Technician—A/V & Surveillance” for the All-New J Resort. The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino action…And we are just getting started! 

Be a part of the transformation of Reno’s newest premier resort—A Reno resort unlike any other.

Our employees are supported with a comprehensive benefits program that include the following:

• $200 Referral Bonus
• Tuition Reimbursement
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment
• We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
• Employee Assistance Program FREE of charge
• Company paid Life Insurance and AD&D
• Matching 401K program after 90 days
• Employee Meal Discounts
• Ongoing learning and development programs
• Work towards your future advancement within the company—most of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

• AV & Conference Room Support
  • Configure, maintain, and support conference room AV systems throughout the property
  • Setup and support projectors, displays, microphones, speakers, presentation systems, and video conferencing equipment
  • Support Microsoft Teams Rooms and related collaboration technologies
  • Troubleshoot audio, video, connectivity, and presentation issues for end users and events
  • Perform preventative maintenance on AV equipment and meeting room technology
  • Assist with conference room and event setup/breakdown as needed
  • Coordinate with vendors and internal departments for AV-related projects and support
  • Maintain documentation for AV systems, room configurations, and equipment inventory
• Surveillance & Security Systems Support
  • Configure and maintain IP-based surveillance camera systems
  • Add, organize, name, and configure cameras within Avigilon Control Center (ACC)
  • Validate recording functionality, retention settings, and camera health
  • Troubleshoot camera connectivity, image quality, and VMS-related issues
  • Coordinate with Security and IT teams during surveillance deployments and upgrades
  • Maintain camera naming standards, device organization, and documentation
  • Assist with basic surveillance hardware installation and replacement activities
• IT & Technical Support
  • Provide basic IT support for end-user hardware and peripheral devices
  • Assist with workstation deployment, printer configuration, and device troubleshooting
  • Support basic networking tasks related to AV and surveillance systems
  • Pull and terminate low-voltage cabling as needed
  • Escalate complex technical issues to senior IT staff or vendors when appropriate
  • Maintain accurate documentation of completed work, issues, and system changes
  • Participate in infrastructure, surveillance, and AV-related projects
  • Ensure compliance with company policies, standards, and operational procedures

Skills, Education and Other Requirements:

• Required Qualifications
  • 2 years of experience supporting AV systems, surveillance systems, IT support, or related technologies
  • Familiarity with Microsoft Teams Rooms or similar video conferencing platforms
  • Familiarity with IP-based surveillance systems and video management software
  • Basic understanding of TCP/IP networking concepts
  • Experience troubleshooting hardware and software issues
  • Ability to lift up to 50 pounds
  • Ability to safely use ladders and work in ceilings or equipment spaces
  • Strong customer service and communication skills
• Preferred Qualifications
  • Experience with Avigilon Control Center (ACC)
  • Experience with PoE devices and basic switch configuration
  • Experience with projectors, microphones, DSPs, amplifiers, and presentation systems
  • Experience in hospitality, casino, or entertainment environments
  • Experience with low-voltage cabling and cable termination
  • Familiarity with Cisco networking environments
• Identification that establishes identity
• Identification that establishes the right to work in the United States