What are the responsibilities and job description for the Surveillance Investigator position at Grand Sierra Resort and Casino?
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
Primary duties and responsibilities include, but are not limited to, the following:
- Maintain compliance with internal standards, regulations and gaming regulations.
- Monitoring all areas of the property at all times in order to identify possible theft or safety risks including table games, casino floor, cage and all other cash-handling areas.
- Research and review disputes, locate video evidence requested for investigations by other departments and conduct special surveillance assignments.
- Operate phones, computers and other surveillance equipment, input/retrieve data, take photographs and make DVD’s.
- Maintain the highest level of discretion and confidentiality while performing all surveillance duties.
- Assist in any internal or external investigations conducted with authorized Law Enforcement Agency, including Nevada Gaming Control Board Officers and local Law Enforcement.
- Ensure all Team Members are complying with Title 31, regulations, ordinance, cash handling, POS, gaming, policies, and procedures.
- Ensure all Surveillance equipment is functioning properly throughout respective shift with routine camera checks.
- Utilize facial recognition program to monitor and identity possible matches of undesirable or persons of interest complied within internal database.
- Prepare accurate and detailed incident reports and daily log entries for Surveillance activities, observations, reviews and audits.
- Perform routine or requested player evaluations on a live table game for suspicious activity or advantage play by determining their skill level and play style.
- Maintain current and up-to-date job knowledge and take job-related assessments at management’s discretion to exhibit that knowledge.
- Any other duties as assigned within the scope of this position
KNOWLEDGE/SKILLS/ABILITIES
- Ability of complex reading, writing, math, and task completion skills is required.
- Knowledge of gaming laws, all casino games, financial areas, property policies and procedures, with a basic understanding of the hospitality and gaming industry.
- Knowledge of cheating, theft, fraud detection and Investigative procedures and techniques.
- Must have the following skills: clerical, analyzing, precision working, following instructions, memorization, problem solving, independent judgment, and decision making.
- Possess a strong attention to detail, organization, and be able to multi-task and prioritize.
- A high-level understanding of interpersonal skills to productively deal with business contacts and team members at all levels of the company. Effectively present information and respond to questions from all levels of staff and Law Enforcement.
- Ability to define and solve practical problems and deal with a variety of situations in a calm, professional manner.
- Write proficient reports documenting observations.
- Proficient in Microsoft Office Suites.
- Understanding of Surveillance software, iTrak, BJ Survey, Synkros, eConnect, Oosto Onwatch, Mirasys.
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Must be a minimum of 21 years of age.
EDUCATION and/or EXPERIENCE
- Minimum 1 year of previous Casino Surveillance experience required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
CERTIFICATES AND LICENSES
- Must be able to maintain appropriate Gaming License.
PHYSICAL DEMANDS
- While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking during the duration of their shift.
- Must be able to lift/carry 25lbs or less occasionally.
- The team member will constantly have repetitive use of both hands and light grasping motions. Finger dexterity of both hands will be constantly required.
- Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
- The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
- Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and electrical devices.
- Team member may be exposed to extreme cold.
- The noise level in the work environment is usually moderate but may be loud at times.
- Team Member may be exposed to secondhand smoke.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off