What are the responsibilities and job description for the Student Account Collections Specialist position at Jackson State University?
Description
The Business Office at Jackson State University is accepting applications for its Student Account Collections Specialist position.
A Student Account Collections Specialist is responsible for managing and resolving outstanding balances on student accounts.
Examples of Duties
- Assist Students with financial obligations, payment plan options and balances.
- Communicate with students and families to solve problems concerning account communicate billing process.
- Review past due accounts for pre-collection processing and activates.
- Manage and monitor accounts held with internal and external collection agencies.
- Ensure payments and fees are applied timely to accounts.
- Apply and release financial accounts holds to student accounts in accordance with university policy.
- Assist bursar with necessary account adjustments.
- Assist students regarding 1098T tax report.
- Work as integral part of accounts receivable and collection tea.
- Prepare billing for students/third party agencies; maintain files from each billing; and monitor delinquent accounts.
- Work closely with registers office during de-registration process.
- Act as backup cashier and receptionist.
- Other duties as assigned.
Typical Qualifications
Two years’ experience in accounting/business environment.
Strong customer support, strong computer, and organizational skills.
- Proficient with Microsoft Office Suites.
- Excellent written, verbal, and interpersonal communication skills required.
- Experience with ellucian computer systems preferred.
- Detailed oriented.
- Multitask.
- Must be articulate, have a pleasant personality and able to work well with diverse groups.
- Able to work independently, able to interact positively with student, faculty, staff, and third-party agencies.
- Bachelor’s degree in business or related field.
Supplemental Information
- Two years’ experience in accounting/business environment.
- Strong customer support, strong computer, and organizational skills.
- Proficient with Microsoft Office Suites.
- Excellent written, verbal, and interpersonal communication skills required.
- Experience with ellucian computer systems preferred.
- Detailed oriented.
- Multi task.
- Must be articulate, have a pleasant personality and able to work well with diverse groups.