Debt Resolutions Specialist (Collections)

BrightView Federal Credit Union is a trusted and community-driven financial institution located in Ridgeland, MS. With a strong commitment to empowering our members' financial well-being, we provide a range of personalized services and exceptional support to help our members achieve their financial goals.

As a Credit Union, we take pride in fostering a warm and welcoming environment where our members are not just customers, but valued members of our close-knit community. Our team of dedicated professionals is passionate about delivering outstanding service, and we are currently seeking an experienced Collections Agent to join our ranks.

Our commitment to our employees is as strong as our commitment to our members. In addition to a fulfilling work environment, we offer a comprehensive benefits package that includes 100% paid medical, dental, life, accidental death & dismemberment, and disability insurance. Our employees enjoy a healthy work-life balance with regular working hours from 8:15 AM to 5:00 PM, Monday through Friday. We observe all federal holidays and ensure weekends are free for personal time.

As a member of our team, you'll have the opportunity to work collaboratively with a passionate group of professionals who are dedicated to making a positive impact on our members' lives. Whether you're assisting with loan applications, providing exceptional member service, or contributing to our streamlined processes, you'll play a pivotal role in our mission to provide financial support and guidance to our community.

Join us at Brightview Federal Credit Union and embark on a rewarding journey where your expertise will be valued, your contributions recognized, and your dedication to excellence celebrated. We invite you to apply for the Collections Agent position and be a part of our mission to empower financial success for our members.

Position: Debt Resolutions Specialist
Location: 436 Highland Colony Pkway, Ridgeland, MS 39157
Type: Full-Time
Hours: 8:15 AM - 5:00 PM, Monday through Friday
Holidays: All Federal Holidays Off
Weekends: All Weekends Off

About Us:
Brightview Federal Credit Union is a reputable financial institution dedicated to providing exceptional service and support to our members. We are currently seeking an experienced Collections Agent to join our collections department and play a crucial role in assisting our members to manage their financial obligations effectively. Our location is conveniently situated at 436 Highland Colony Pkway, Ridgeland, MS 39157.

Benefits:

• 100% Paid Medical Insurance
• 100% Paid Dental Insurance
• 100% Paid Vision Insurance
• 100% Paid Life Insurance
• 100% Paid Accidental Death & Dismemberment Insurance
• 100% Paid Disability Insurance
• Paid Time Off (PTO) earned every payroll period
• 401(k) Retirement Plan
• Membership Eligibility
• Monthly Incentive Opportunities

Requirements:

• Minimum of 2 years of collections experience
• High School Diploma or equivalent
• Must be at least 21 years of age

Responsibilities:
As a Collections Agent at Brightview Federal Credit Union, you will work closely with our members to assist in managing their financial obligations effectively. Your responsibilities will encompass:

• Contact members regarding delinquent loans and negative share accounts through phone, email, mail, and other communication channels
• Evaluate delinquent accounts and determine appropriate collection strategies based on account status and member circumstances
• Negotiate payment arrangements, loan extensions, deferments, and other approved repayment solutions
• Monitor payment agreements and follow up to ensure compliance with established repayment plans
• Maintain accurate documentation of all collection activities, member communications, and account actions
• Update collection records and account information to ensure data accuracy
• Analyze delinquent loan accounts and recommend appropriate collection actions
• Administer all bankruptcy accounts from filing through final resolution, ensuring compliance with applicable laws, court requirements, and bankruptcy procedures
• Manage total loss accounts by coordinating insurance claim proceeds, loan deficiencies, and account resolution
• Process justice court filings and other legal collection actions while working directly with attorneys, court personnel, and third-party vendors
• Coordinate repossessions, collateral recovery, and deficiency balance collection efforts when applicable
• Ensure compliance with all federal and state collection laws, regulations, and credit union policies
• Prepare collection reports and maintain required documentation for audits and regulatory review
• Monitor delinquency trends and recommend process improvements to increase collection effectiveness
• Meet established collection performance goals and recovery objectives
• Maintain the confidentiality and security of sensitive member and account information

Skills and Knowledge:
To excel in this role, the successful candidate will demonstrate:

• Strong negotiation and communication skills
• Understanding of collection regulations and practices
• Empathy and patience when dealing with members in financial distress
• Attention to detail and excellent organizational skills
• Problem-solving and critical thinking abilities
• Ability to work well independently and within a team
• Proficiency in relevant computer software and applications

Application Process:
If you possess the necessary experience and skills to succeed as a Collections Agent, we invite you to apply. Only qualified candidates will be contacted for an interview. We look forward to reviewing your application.

Brightview Federal Credit Union is an equal opportunity employer. We value diversity and encourage all qualified individuals to apply.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Retirement plan

Experience:

• Microsoft Excel: 1 year (Required)
• collections: 2 years (Required)

Work Location: In person