Slot Services Shift Leader

ESSENTIAL JOB FUNCTIONS

• Directly oversee Slot Operations on specific shift, working closely with all members of the Slot Management Team to ensure consistency in procedures and high performance levels throughout the entire department.
• Develop a team of dedicated Supervisors and Slot Associates whose main focus is guest satisfaction, including relationship building, service timelines (3 minutes) and comfort for our guests.
• Provide leadership and direction for entire Slot Operation and throughout organization.
• Strive to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness.
• Supervise the function of all Slot Services personnel on assigned shift to achieve maximum productivity.
• Perform and assist with bill jams and paper outs on all slot machines.
• Counsel, guide and instruct personnel in the proper performance of duties.
• Assist with and recommend evaluations, performance reviews and merit compensation according to established guidelines.
• Maintain work schedules for assigned personnel.
• Recommend changes in staff levels, including hiring, promotions, demotions and terminations.
• Ensure facilities and equipment are available and functioning.
• Correct safety hazards.
• Ensure customer recognition and development are the foremost duties of all personnel.
• Evaluate Slot Services departments quality of service.
• Ensure regulatory compliance.
• Assume responsibility for credit authorization.
• Assume responsibility for processing all jackpot payouts and resolving pay discrepancies, including manual overrides at the EC.
• Hire, educate, evaluate and develop all Slot Associates, ensuring high expectations and performance levels.
• Provide appropriate equipment (i.e. IPOD, change belt, etc.).
• Promote an environment of teamwork with all Casino employees, ensuring two-way communications and a collaborative effort within Slots and across departmental lines.
• Ensure a strong communication network in which management staff and Slot Associates are well-informed of all procedural changes, property information and department and company initiatives.
• Assume responsibility for the integrity of the Slot Operation and the accountability of company assets.
• Ensure adherence of policies and procedures by all Slot Associates, and follow through appropriately.
• Ensure appropriate staffing levels according to business volume, and quickly respond to various factors affecting business levels and service needs.
• Assume responsibility for maintaining a consistent, regular attendance record, and for presenting oneself in a professional manner, both on and off property.
• Adhere to policies and performance of duties to ensure ongoing Title 31 compliance.
• Ensure an orderly and positive working environment on the gaming floor.
• Provide employee training and disciplinary action.
• Assume responsibility for accident reporting procedures involving guests and employees.
• Attend meetings as assigned.
• Understand that the purpose of the work is to conduct precise financial methods and contribute to the generation of profits by providing quality services.
• Understand that the work affects the bottom line (i.e. profit) of the Slot Department and, subsequently, the reflection upon the image of Slot Services as a successful department.
• Perform other duties and responsibilities as assigned.

EXPERIENCE & QUALIFICATIONS

• Minimum of one year of experience in a casino slot department.
• Experience assisting with recruitment, training, coaching and scheduling staff while in a supervisory role.

SKILLS, KNOWLEDGE & ATTRIBUTES

• Proven communication and interpersonal skills.
• Ability to perform each essential duty satisfactorily.
• Knowledge of the characteristics of appropriate and inappropriate greetings and interactions with guests and staff.
• Knowledge of the prescribed methods of the application and completion of federal cash reporting requirement forms, including W2-G and Title 31 compliance regulations.

UNIVERSAL REQUIREMENTS

• Sensitivity to various cultures, including Native American cultures.
• Regular attendance and punctuality.
• Able and willing to work any changes in scheduled hours as required.
• Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.

PHYSICAL DEMANDS

• Mobility throughout the facility.
• Ability to handle stressful environments.
• Ability to lift up to 40 pounds.
• Ability to work in an environment with tobacco smoke.
• Ability to work in an environment with high noise levels.
• Ability to stand and walk for extended periods of time.

While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.

Salary : $28 - $56