What are the responsibilities and job description for the Customer Service (CSI) Coordinator/Receptionist position at Jackie Cooper Imports?
Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.
If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!
Job Description
Jackie Cooper Imports/Mercedes-Benz is seeking a highly motivated and detail-oriented Customer Survey Index (CSI) Coordinator to join our team. The CSI Coordinator plays a vital role in maintaining and improving customer satisfaction across all dealership departments, including Sales, Service, and Parts. This position is responsible for monitoring manufacturer CSI scores, responding to customer feedback, and supporting internal teams in delivering exceptional customer experiences. This role is also the first "face" of our brand and dealership by managing the front desk and acting as the primary point of contact for visitors, clients, and callers.
Qualifications
- High school degree or equivalent.
- Previous experience in a customer service related position. Prior experience as an Automotive Delivery or CSI Coordinator is a plus.
- Professional appearance and bearing.
- Strong written and verbal communication skills.
- Strong problem-solving skills required.
- Previous experience in electronic technical support and/or technical aptitude is required.
Additional Information
Benefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts
Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.