What are the responsibilities and job description for the Player Services Representative - Part Time position at JACK Thistledown Racino LLC?
Essential Functions Consistently demonstrates superior customer service skills by displaying outlined service behaviorsMaintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the nextCreates an atmosphere of luck and celebrates guest’s winsIs ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greetingAnticipates needs and provides fast, flawless serviceChecks for satisfaction and effectively resolves service breakdowns when they existPromotes CLUB JACK programs and card membershipProvides a warm farewell and thanks guests for visitingResponsible for the operation of assigned window to include exchange of currency for coins/tokensPrepares hand-paid jackpots and hopper fills through Thistledown’s Slot Data System. Issues jackpots and hoppers to appropriate VLT or Security personnelResponsible for generating and issuing to patrons pari-mutuel tickets and credit vouchers, making simulcast payouts and redeeming credit vouchersVerifies all funds at the beginning and end of each shift.Ensures accountability of all transactions through verification and documentation of exchangesPromotes positive interaction with Thistledown’s guests and employees at all timesProvides a fun-filled, entertaining environment for our guests through flawless delivery and execution of serviceKnowledge, Skills & AbilitiesLiterate and fluent in basic English Excellent Math SkillsStrong interpersonal and teamwork skillsBasic computer skills (basic word and excel skills are necessary)Ability to multi-taskMust be able to perform tasks with high efficiency and accuracyAbove average organizational abilities for sorting money, chips, coupons and other paper work by table numberAbility to work in a small area with the same people for extended periods of time Flexible availability including ability to work holidays and weekendsMust be able to work independently.Must be able to sit, stand or walk for long periods of time (4 hours).Must be able to respond calmly and make rational decisions when handling employee conflicts.Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights.Must be able to work varied shifts, weekends and holidays as needed.Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand. Education and ExperienceMinimum of 6 months previous money handling experience1 Year of Customer Service requiredPrevious experience in performing detailed work preferredRequired Certification/License Must be able to obtain an Ohio Lottery Commission license
Salary : $13 - $16
