What are the responsibilities and job description for the Front of House Manager position at Jack Rose - Pontchartrain Hotel?
Job Description:
Responsible for leading the team in the completion of daily work assignments as well as provide vision for the future. Maintains the highest level of guest satisfaction, staff support, and financial/operational performance. Provides support, leadership, motivation, training, coaching and mentoring to all direct reports and subordinates. Creates an environment of trust and respect through empowerment of staff at all levels. Encourages high morale, fosters teamwork and partnering among all team members.
Essential Job Functions:
Ensures highest degree of operations and customer satisfaction of the food and beverage outlet. Builds systems and processes to ensure quality operations occur. Determines, implements and updates policies and procedures for the food and beverage venue. Analyzes and evaluates food and beverage management and profit and loss statement information to determine alternative courses of action. Institutes cost control procedures and standards of performance and ensures all operational expenses are within budget. Ensures all menus and respective pricing structures are appropriately executed. Ensures that all hiring practices, employee disciplinary actions, and expectations of the employees are in accordance with operating procedures. Reports department activity to senior management regularly. Acts as a role model to other employees. Accountable for ensuring staff meets or exceeds all sanitation requirements. Responds to guest comments. Display excellent leadership abilities. Fosters environment of empowerment and partnership. Demonstrates strong interpersonal communication skills. Coaches and mentors team members daily. Meets and greets all new hires. Ensure consistent application of all policies and procedures. Use appropriate rewards to motivate team. Provides quarterly feedback and evaluation performance of direct reports. Supports safety and accident prevention programs. Ensures proper handling and resolution of guest complaints.
Qualifications:
Required: College degree or equivalent experience is required. Strong communication, supervisory and organizational skills, and computer literacy, are required. Must have five years experience in the field of food and beverage.
Preferred: Two years experience in food and beverage in a fine dining operation.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Must be able to maneuver to all areas of the restaurant. Must be able to lift up to 50 lbs. Must have a manual dexterity and coordination to operate restaurant and office equipment and machines. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues.
Location:
Jack Rose
Pontchartrain Hotel
2031 Saint Charles Ave
New Orleans LA 70130
About Jack Rose:
Jack Rose is a lively, eclectic dining room serving Creole cuisine with a modern flair. The cocktail program is curated by the team from Hot Tin rooftop bar, with a wine list that skews towards bubbles. The hotel's Living Room, home of the famous Ashley Longshore portrait of Lil Wayne, is now an extension of the Dining Room, bringing a sense of play and fun to the restaurant. Small plates are available for guests to enjoy in the Living Room, while the Dining Room features a larger dinner menu, incorporating fun elements like tableside presentations