Founding Customer Success Manager ($100k-$220k + Equity) at Movo AI

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Job Title

Founding Customer Success Manager

Salary

$100k-$220k Equity

Company Description

Movo AI is an early-stage startup building voice AI for small businesses, empowering non-technical SMB owners with intuitive, accessible automation tools.

Job Description

Join Movo AI as our founding Customer Success Manager to build the customer function from scratch. You will own the end-to-end post-sale journey—from onboarding and use-case consulting to driving renewals and expansion. This is a high-impact IC role for a scrappy builder eager to define the playbook for voice AI adoption in the SMB market.

Location

New York City, USA

Why this role is remarkable

• Founding-level impact: You aren't just managing accounts; you are building the entire customer success department, playbooks, and strategy from the ground up at an early-stage AI startup.
• High-upside compensation: A competitive salary range of $100k-$220k plus equity offers significant financial upside and ownership in a rapidly growing category.
• Market-defining product: Bring cutting-edge voice AI to the underserved small business market, making sophisticated technology intuitive and accessible for non-technical users.
  
  

What You Will Do

• Own the full-stack customer journey, including onboarding new SMB clients, consulting on specific voice AI use cases, and ensuring deep product adoption.
• Manage end-to-end commercial conversations, including building the renewal engine and identifying expansion opportunities to drive net revenue retention.
• Partner cross-functionally with Product and GTM teams to relay customer feedback, influence the roadmap, and build scalable customer success playbooks.
  
  

The ideal candidate

• Proven experience as an early hire or high-performing operator at a growth-stage SaaS company (e.g., Clay, Gong, Attentive) or vertical SaaS leader (e.g., Toast, ServiceTitan).
• Exceptional commercial instincts with a track record of owning expansions, renewals, and consultative sales processes for non-technical buyers.
• A builder's mindset with a history of scrappy execution, potentially as a former founder or a founding team member at a YC-backed startup.
  
  

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

How does this work?

• Jack's an AI agent for job searching and career coaching. He works for you.
• Jill is the AI recruiter working for the company. She recruits from Jack's network.
• If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
  
  

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.

Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.

We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.