What are the responsibilities and job description for the Customer Success Manager at growing consumer lifestyle platform position at Jack & Jill?
This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Success Manager
Salary
Not Disclosed
Company Description
Growing consumer lifestyle subscription platform
Job Description
As a Customer Success Manager, you will be the primary point of contact for our members, ensuring they receive exceptional value from our curated lifestyle services. You will manage the end-to-end customer journey, from onboarding to renewal, while leveraging data to drive engagement, reduce churn, and identify expansion opportunities in a high-touch environment.
Location
New York, USA
Why this role is remarkable
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Success Manager
Salary
Not Disclosed
Company Description
Growing consumer lifestyle subscription platform
Job Description
As a Customer Success Manager, you will be the primary point of contact for our members, ensuring they receive exceptional value from our curated lifestyle services. You will manage the end-to-end customer journey, from onboarding to renewal, while leveraging data to drive engagement, reduce churn, and identify expansion opportunities in a high-touch environment.
Location
New York, USA
Why this role is remarkable
- Join a well-funded startup backed by top-tier VCs that is redefining the modern consumer subscription experience.
- Work in a high-energy, on-site environment in New York City where your direct impact on member satisfaction and retention is visible daily.
- Significant opportunities for career progression as the company scales its operations and explores new market segments.
- Manage a portfolio of premium members, serving as their dedicated advisor to ensure long-term satisfaction and platform loyalty.
- Proactively monitor account health and engagement metrics to execute data-driven retention strategies and prevent potential churn.
- Collaborate cross-functionally with product and operations teams to voice customer feedback and influence the future roadmap.
- Proven experience in customer success or account management, preferably within a consumer-facing SaaS or subscription-based business.
- Exceptional communication and interpersonal skills with the ability to build rapport and trust with a diverse member base.
- A proactive problem-solver who thrives in fast-paced startup environments and is comfortable using data to guide decisions.
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.