What are the responsibilities and job description for the Head of Customer Success at fast-growing AI startup position at Jack & Jill?
This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Head of Customer Success
Salary
Not Disclosed
Company Description
Fast-growing AI automation startup
Job Description
As the Head of Customer Success, you will lead the charge in defining and scaling the post-sales experience for a high-growth AI platform. You will build the CS function from the ground up, establishing processes, metrics, and a team dedicated to ensuring long-term value and retention for a rapidly expanding enterprise customer base.
Location
New York, USA
Why this role is remarkable
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Head of Customer Success
Salary
Not Disclosed
Company Description
Fast-growing AI automation startup
Job Description
As the Head of Customer Success, you will lead the charge in defining and scaling the post-sales experience for a high-growth AI platform. You will build the CS function from the ground up, establishing processes, metrics, and a team dedicated to ensuring long-term value and retention for a rapidly expanding enterprise customer base.
Location
New York, USA
Why this role is remarkable
- Founding leadership opportunity to build the entire Customer Success department from scratch at a well-funded AI startup.
- Work directly with the founding team to shape the company’s long-term customer strategy and product roadmap.
- High-impact role in a hyper-growth environment backed by top-tier venture capital firms within the booming AI space.
- Design and implement the end-to-end customer journey, from onboarding and implementation to renewal and expansion.
- Recruit, mentor, and lead a high-performing team of Customer Success Managers as the company scales its operations.
- Define and track key performance indicators such as Net Revenue Retention, churn rate, and customer health scores.
- Proven track record of building and leading a Customer Success function from scratch within a hyper-growth B2B SaaS environment.
- Deep expertise in developing scalable customer life-cycle processes and managing complex enterprise relationships.
- Exceptional leadership skills with a "roll-up-your-sleeves" mentality and a passion for driving customer value in emerging tech.
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.