What are the responsibilities and job description for the Founding Customer Success Manager position at Clark?
About Clark
Clark is building the trust infrastructure for the AI economy.
We're starting with audit and accounting workflows—high-trust environments where reliability, accuracy, and security matter as much as productivity. Our platform helps firms automate complex workflows, deploy AI safely, and modernize how audit teams operate.
The Role
We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base.
You will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to make sure customers adopt Clark successfully, reach value quickly, and continue expanding their use of the platform.
Why This Role Matters
Clark's customers are adopting AI in critical workflows. Strong customer success ensures they do so with confidence.
The CSM role protects the live base, identifies risks early, drives adoption, and ensures customers receive ongoing value from Clark.
What You'll Do
- Own day-to-day customer relationships after onboarding
- Track customer health, adoption, renewals, and expansion signals
- Run regular customer check-ins and QBRs
- Coordinate with Audit Engineers on workflow questions and customer feedback
- Identify customer risks and escalate appropriately
- Partner with Sales on expansion opportunities
- Partner with Product on recurring customer needs
- Maintain strong account documentation and internal visibility
- Help build repeatable CS playbooks and customer health processes
Who You Are
- 3 years of customer success, account management, implementation, or consulting experience
- Experience in B2B SaaS or workflow-heavy customer environments
- Strong communication and relationship-building skills
- Highly organized and proactive
- Comfortable managing multiple customers and stakeholders
- Strong customer empathy and commercial awareness
- High ownership and follow-through
Bonus
- Experience in accounting, audit, compliance, fintech, or professional services
- Experience with AI-native products or workflow automation
- Experience working with enterprise or mid-market customers
- Experience supporting renewals, expansion, or onboarding
- Experience at a fast-moving startup
Benefits
- Health & Wellness: Premium Medical, Dental, and Vision coverage; Life Insurance
- Time off: Unlimited PTO paid company holidays.
- Daily meal stipends, a fully stocked kitchen, and stipend toward your custom desk setup.
- Financial Benefits: Pre-tax commuter benefits and 401(k) retirement plan