Showroom Customer Service & Luxury Goods Valuer (Retail)

Position Summary

In this position, you will deliver front-line customer service in a luxury showroom while supporting inventory control, delivery coordination, and entry-level valuation-related tasks. The role contributes to maintaining high service standards and smooth retail operations.

Responsibilities

• Provide professional, in-person customer service in a showroom environment
• Replenish, organize, and track inventory with accurate records
• Maintain cleanliness, visual presentation, and display standards
• Coordinate deliveries and support operational workflows
• Follow up with customers and handle basic service communications
• Take product photos and prepare clear product descriptions
• Support intake and first-pass checks of items (brand, authenticity, condition)
• Record appraisal-related information and assist senior evaluators in line with SOP
  
  
  

Qualifications

• Experience in customer-facing roles such as retail, hospitality, or service desks
• Strong spoken and written English for daily customer interactions
• Japanese language ability for internal communication (JLPT N4 or above preferred as a guideline)
• Ability to handle high-value items with care and follow security procedures
• Basic digital skills (POS/CRM systems, inventory tools, spreadsheets, email/chat)
• Availability for shift work, including weekends and peak periods
  
  
  

Preferred Requirements

• Hands-on experience with luxury resale, pawn, appraisal, consignment, or branded goods
• Experience in stock control, reconciliation, or e-commerce/online listing support
• Japanese proficiency at JLPT N3 or above
  
  
  

LOCATION Los Angeles , CA

EMPLOYMENT DETAILS

• Working hours: 9:30 a.m. – 6:30 p.m.
• Days off: Two days per week
• Employment type: Full-time
• Salary: Monthly salary of USD 4,000 (step-up increases available)
  
  
  

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