What are the responsibilities and job description for the Systems Administrator position at J.R. Vinagro Corporation?
Job Title: Systems Administrator II
Location: Johnston, RI
Hours: 40 (8am-5pm)
Overview
This position is responsible for overseeing a variety of IT Service Management and Administration duties such as installing and maintaining windows-based systems and software, onboarding/offboarding procedures, troubleshooting and overseeing helpdesk operations, optimizing user workflow, asset management acquisition, upgrade and maintenance, and assisting with several projects to include cyber hardening, server/network rack upgrade, and surveillance and access control systems.
Duties & Responsibilities
- Assist with procurement and inventory/asset management of new and existing network hardware and software
- Coordinate and assist with ITSM strategies, vendor management, and network design and development
- Troubleshoot hardware, software and network-related issues and provide tier 2 and 3 support as needed
- Maintain and mange users, permissions, policies, and groups in Active Directory
- Assist in the installation, configuration, and maintenance of network equipment including routers, switches, firewalls, access points and wireless bridges.
- Assist in the installation, configuration, patching and maintenance of Windows operating systems, workstations, peripherals and other related hardware and software
- Configure, manage, deploy, and troubleshoot iOS and Android mobile devices with a Mobile Device Manager
- Assist in the development and enforcement of IT documentation, policies and procedures
- Deploy new or maintain the operability, performance, and security of network servers such as domain controllers, file/print servers, and SQL servers.
- Manage and maintain cloud-based services such as Office 365
- Monitor, assess, respond to and update tickets via Zendesk ticketing system
- Providing IT related support in person, over the phone, or via remote access to employees
- Commute to job site locations and branch offices across the RI area when support is required
- Ensure proper operation of end-user hardware and software so that end users can accomplish business tasks.
- installation, configuration, maintenance, and troubleshooting, of all networks, servers, and cloud infrastructure components.
- Assists various departments when end-user encounter hardware/software problems require advanced knowledge (level 2 support).
- Creating and manage technical documentation.
- Support client onboarding/offboarding of end user accounts.
Required Skills & Qualifications
- Bachelor's Degree In Computer Science, Network Engineering, Cyber Security (or closely related field) or 3-5 years of equivalent, on-hand experience
- Knowledge and experience In MS Active Directory Domain Services, Azure AD, MS SQL and VMware environments.
- Advanced knowledge in desktop support and troubleshooting experience
- Ability to stay organized and resilient in a high paced environment
- Ability to manage and support small to medium scale projects with limited supervision
- Experience In Mobile Device Management and troubleshooting with IOS and Android devices
- Experience In managing and deploying new Access Control & Surveillance systems
- Ability to lift up to 30 lbs
Preferred Skills & Qualifications
- Certification In any Core CompTIA courses (ITF , A , Network , Security ) or equivalent
- Familiarity with the construction industry