Sales and Order Support Coordinator

Exciting full time salaried opportunity for an bi-lingual (Spanish/English) Sales Support Coordinator/Administrator.

• Location: Onsite 5 days a week (Edina, MN)
• Work authorization requirements: US Citizen or GC holder
• Verbal and written skills in Spanish is a plus (not required)

WHAT YOU'LL DO: Provides sales and order support for the National/Regional and Inside Sales teams. Will also supports the Regional Sales Manager for Latin America.

• Respond to customer inquiries via phone, email, mail or social media.
• Responsible for maintaining a high level of professionalism with internal and external customers, working to establish a positive rapport with every interaction.
• Update customer/account information in SFDC during and after each call. Respond and route website leads in SFDC. Generate quotes using SFDC. Close quotes in SFDC once purchase orders are received
• Collaborate with RSM and ISR entering tasks, calls, and activity via SFDC
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrective action; following up to ensure resolution.
• Respond to customers inquirers within the established response time.
• Understanding basic pricing strategies of key accounts for both domestic, Canada, and Latin America
• Provides information to customers or routes inquiries to appropriate sales manager.
• Sends out literature or pricing requests by mail, phone, or e-mail.
• Code, clarify, and process (enter) all incoming orders in Epicor for the Hospitality Division, for both Domestic and Latin American sales.
• Handle the arrangements for sales meetings. This may include, but not limited to hotel arrangements, food & beverage requirements during the meeting, lunch & dinner reservations, meeting material preparation, meeting room reservation & organization.
• Assist with all aspects of tradeshow coordination

QUALIFICATIONS

• Sales (or logistics or order fulfillment) coordination experience.
• Familiar with product structure, bill of materials, routers, prints, etc.
• Excellent written skills. Strong organizational and communication skills.
• Technical and detail oriented.
• Strong problem-solving skills, ability to analyze a situation and define a solution.
• Work well under pressure, meets deadlines and commitments to customers.
• Proficient with Microsoft Office products (Outlook, Word, Excel, PowerPoint)Salesforce or similar CRM platform. Zoom, Microsoft Teams, or similar video conferencing platforms. Epicor or similar ERP software
• Bilingual - fluent in Spanish and English (Spanish fluency is not required)

ITR Group offers a competitive compensation and benefits package, including medical, dental, and 401(k) for eligible employees. The salary range for this type of role is approximately $55,000-63,000. This range is an estimate and not a guarantee of compensation. The final salary will be determined by factors such as experience, market trends, and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.