Job Description

The Human Resources Assistant supports day-to-day HR operations and employee lifecycle activities across multiple areas including onboarding, employee communications, records management, and HR system maintenance. This role acts as a key liaison between HR and employees to ensure high-quality service and timely resolution of inquiries. The HR Specialist plays an integral role in delivering a positive employee experience and supporting the administrative backbone of HR operations.

Responsibilities

• Coordinate and facilitate new hire onboarding, including orientation, system access, and required documentation

• Serve as the first point of contact for general HR inquiries regarding policies, benefits, and processes

• Maintain and update employee records in HRIS systems and ensure compliance with documentation standards

• Process employee status changes such as transfers, terminations, and position changes

• Support the administration of HR programs including training, surveys, and engagement initiatives • Assist in the preparation of standard HR reports and ad hoc requests

• Maintain physical and digital personnel files in accordance with regulatory requirements

• Schedule and support HR meetings, interviews, and internal events

• Ensure smooth communication and follow-up between HR, Payroll, Operations, and Recruiting

• Assist with the coordination of employee recognition, wellness, and retention programs

Requirements

Education:

High School Diploma or GED required. Associate’s or Bachelor’s degree in Human Resources or related field preferred.

Experience:

• 1–2 years of experience in an administrative or HR support role
• Familiarity with HR practices, employment documentation, and confidentiality requirements
• Prior experience with HRIS platforms preferred (e.g., ADP, FUSE)

Key Measures / Key Performance Indicators:

• Accuracy and timeliness of onboarding and employee transactions
• Completion and compliance of HR documentation and records
• Resolution time for employee inquiries and requests
• Quality and consistency of data in HR systems
• Responsiveness to internal stakeholders and cross-functional coordination

Exposure: • Clerical and administrative processes within a fast-paced environment • Working knowledge of Microsoft Office Suite (Word, Excel, Outlook) • Experience interacting with employees across different locations or departments

Factors critical to success at ITG Communications for this position:

• Ability to maintain confidentiality and handle sensitive information
• Strong organizational and time management skills
• Clear communication and commitment to service excellence

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Visual and hearing acuity for employee support and document review
• Occasional lifting of up to 10 pounds
• Ability to travel locally or regionally as needed for onboarding or HR events

• *Spanish Speaking preferred*

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.