Power Supply Technician

Job Description

Purpose: The Power Supply Technician is responsible for the installation, maintenance, troubleshooting, and repair of power supplies that support the HFC and broadband network. This role ensures that all power supply locations remain safely energized, compliant with utility standards, and functioning at optimal performance to support reliable field operations. The technician also performs aerial work, emergency restoration, and collaborates with utility providers as needed.

Responsibilities

• Install, upgrade, maintain, and repair power supplies and related equipment.
• Perform cable runs to and from power supply locations, including aerial and underground.
• Conduct routine inspections and preventive maintenance on power supplies.
• Complete aerial line work and maintenance tasks in accordance with safety and quality standards.
• Ensure all installations and repairs meet company, utility, and industry specifications.
• Assist with coordination and communication between the company and local utility providers.
• Support field teams with overflow work, emergency response, and restoration activities.
• Operate heavy equipment when required (e.g., backhoe).
• Maintain accurate documentation of work performed, materials used, and system updates.
• Adhere to all company policies, procedures, safety protocols, and PPE requirements.
• Participate in on-call rotations, including nights, weekends, and emergency situations.
• Perform other duties as assigned.
  
  

Key Measures / Key Performance Indicators

• Power supply uptime and reliability
• Completion of scheduled maintenance tasks within required timelines
• Quality audit pass rate
• Safety compliance: zero preventable incidents
• Response time for outages and emergency restoration
• Accuracy of documentation and reporting
• Customer/internal stakeholder satisfaction
  
  

Requirements

Education:

• High school diploma or GED required
  
  

Experience

• 1–3 years of experience in cable, electrical, utility, or telecom field preferred
• Prior experience with power supplies, HFC plant, or commercial electrical systems strongly preferred
• CDL preferred (not required)
• Experience operating heavy equipment such as a backhoe preferred
  
  

Exposure:

• Frequent work outdoors in varying weather conditions
• Work at heights on poles and ladders
• Work near energized equipment and traffic
• Heavy equipment operation
• On-call rotation, nights, weekends, and emergency response
• Interaction with utility representatives, field supervisors, and internal crews
  
  

Factors critical to success at ITG Communications for this position:

• Technical Excellence & Safety: Demonstrates strong technical ability in power supply maintenance while consistently following all safety and utility compliance standards.
• Reliability & Responsiveness: Performs high-quality work, meets deadlines, and responds quickly to outages, emergencies, and on-call demands.
• Collaboration & Communication: Works effectively with field teams and utility partners, maintaining clear documentation and professional communication.
  
  

Physical Requirements

• Ability to lift and carry up to 75 lbs
• Ability to climb poles, ladders, and work at heights
• Ability to dig, trench, and operate equipment
• Ability to stand, walk, bend, and kneel for extended periods
• Ability to work in confined spaces when necessary
• Visual and manual dexterity to work with small components and electrical connections
  
  

Please note: This is a safety-sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must be able to perform all duties in accordance with safety regulations, company policies, and client requirements. This includes but is not limited to: following all required safety protocols and procedures, using appropriate personal protective equipment (PPE), operating vehicles and equipment safely, maintaining valid certifications and licenses as required, participating in mandatory safety training and meetings, reporting unsafe conditions or practices, passing required drug and alcohol screening, and maintaining physical capabilities necessary to perform essential job functions safely. Failure to meet these safety requirements may result in disciplinary action up to and including termination of employment.

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.