What are the responsibilities and job description for the Desktop Support Technician position at IT Resources?
Title: Desktop Support Technician Contractor
Location: Tampa, FL
Work Arrangement: 100% Onsite
Schedule: Monday–Friday, 8:00 AM – 4:30 PM (1st shift)
Contract Length: Until the end of 2026 (possible end of January 2027)
Hourly Pay Rate: $22/hr.-$26/hr.
Overtime: As needed
Summary
We are seeking a highly motivated Desktop Support Technician to join a fast‑paced healthcare environment in Tampa, FL. This is a fully onsite contract role supporting end users in a hospital setting. The ideal candidate will have strong technical troubleshooting skills, excellent time management, and the ability to work independently while providing high‑quality support in a clinical environment.
Responsibilities
- Provide desktop and technical support to end users in a hospital setting
- Support Active Directory functions, including user account management and troubleshooting
- Perform PC imaging, deployment, and hardware/software rollouts
- Utilize SCCM for system management, deployments, and updates
- Troubleshoot Microsoft Office and other standard enterprise applications
- Manage and organize workstation cabling and cable management
- Respond to service requests and incidents in a fast‑paced environment
- Prioritize tickets effectively while meeting SLA and time management expectations
- Maintain professionalism and adhere to hospital policies and procedures
- Work collaboratively with IT teams while remaining self‑directed
Requirements
- 3–5 years of hands‑on desktop support experience
- Experience working with:
- Active Directory (AD)
- SCCM
- PC imaging and deployments
- Microsoft Office
- Strong understanding of hardware, software, and peripheral troubleshooting
- Ability to work in a hospital / healthcare environment
- Excellent time management and organizational skills
- Self‑motivated, dependable, and willing to take initiative
- Comfortable working in a fast‑paced, fully onsite setting
- Willingness to work overtime as needed
Salary : $20 - $26