What are the responsibilities and job description for the ServiceNow ESM Architect || Contract || Chicago, IL position at IT First Source?
ServiceNow ESM Architect || Contract at Chicago, IL
- Own end to end solution design for ESM (Enterprise Service Management) capabilities on ServiceNow, ensuring functional needs
are met through scalable, compliant solutions aligned to the Golden Instance architecture. - Oversee solution design for specific ESM capabilities or functional waves (e.g. Finance,
Procurement, IT). - Review and validate the design coming from System Integrators and ensure design
- Ensure consistent design patterns across IT, HR, Finance, Legal, etc. as they onboard
to the Golden Instance. - Ensure designs align to ServiceNow OOTB capabilities and reuse shared platform components
- Participate in Architecture Review Board (ARB) reviews, bringing forward solution designs and
trade offs. - Identify where functional needs require architecture decisions or exceptions, escalating
- Partner closely with Development, Integration, and Testing Leads to clarify design intent and
resolve design time issues. - Validate that delivered solutions match approved designs and meet functional intent
Thanks,
IT First Source