What are the responsibilities and job description for the Vacation Planner position at Island Realty?
- Provide customers with property options/information and book new reservations via telephone,
email, web-based chat, and outbound follow up - Assist, respond, and follow up via telephone and email with guests who have existing
reservations - Answer telephone calls and emails in a clear and professional manner
- Maintain current and potential guest profile information
- Provide concierge services with general knowledge of the city including restaurants, directions,
and entertainment as needed - Complete general office duties as assigned to include collating mailings and guest arrival
packets, and keeping personal shared spaces organized - Work rotating shifts at the Front Desk; deliver exceptional customer service and first impression
management for all guests, owners and vendors entering the front lobby while checking guests
in and out, assist with booking reservations, upsell packages and add-ons, provide information
about area attractions, directions, and services, and manage all guest and owner walk-ins - Cooperate with all other departments in order to answer queries and resolve customer issues
- Assist all departments and outside vendors as needed
- Deliver the highest standard of service to all customers
- Manage effectively daily correspondence and operational tasks to exceed customer
expectations and expand client base - Complete departmentally shared tasks as assigned
- Treat all prospective guests, current guests, and IR associates with the utmost courtesy and
professionalism at all times - Other duties as assigned
Salary : $15