What are the responsibilities and job description for the Vacation Planner position at Palmetto Dunes Oceanfront Resort?
Description
**Remote work unavailable for this position. It will require being in an office setting**
Continuously exemplifies the Greenwood Communities and Resorts mission, values and customer service philosophy in job performance and in relationships to others. This position is responsible for assisting guests in the entire “vacation planning” experience, which includes front desk and call center functions.
- Provide the ultimate first impression of Palmetto Dunes Oceanfront Resort.
- Handle inbound calls, which can include general Resort inquiries, vacation quotes, activity bookings, accommodation bookings, and golf bookings.
- Respond to all incoming leads from different channels and formats (online, chat, text).
- Follow up with all leads for resort-wide sales using lead management protocols and tools.
- Track lead & call information in appropriate formats.
- Cross-sell resort wide activities and merchandise.
- Other necessary duties as necessary to fulfill department needs.
- Adhere to and meet all department sales training techniques and requirements.
Requirements
- Strong written, verbal and social skills.
- Professional and courteous phone etiquette.
- Knowledge of local area, including Palmetto Dunes.
- Knowledge of resort activities.
- Ability to multi-task.
- Sales experience preferred.
- Computer skills – Word, Excel, Outlook