What are the responsibilities and job description for the Part-Time Office Coordinator position at Island Realty?
Job Title
Office Coordinator
Reports to
Housekeeping Department Leader
Department
Isle Clean It
Job Summary
The Isle Clean It Office Coordinator is responsible for managing the successful daily operations of the Housekeeping Department office, staff, and vendors.
Key tasks and responsibilities
- Answer incoming calls, emails, and texts and transfer or respond appropriately in a timely manner
- Maintain on-time opening and closing of office daily
· Maintain an accurate inventory count
- Order supplies and equipment as needed
- Generate a weekly schedule for Housekeepers, Lead EHIs, EHIs, and Laundry staff
- Create daily task assignments for Housekeepers, Lead EHIs, and EHIs
- Adjust daily task assignments for Housekeepers, Lead EHIs, and EHIs as needed
- Assist in the gathering and preparation of materials needed for Housekeepers, Lead EHIs, and EHIs
- Assist in the planning and execution of linen tags and linen counts
- Assist with billing/invoicing related to contract cleaners
- Complete data entry into online systems accurately
- Be trained as a backup for ICI related payroll
- Input and monitor completion of daily tasks
- Dispatch all housekeeping requests appropriately
- Assist with the supervision of all employees in the ICI department by maintaining communications with all ICI staff working in the field
- Work closely with Guest Services, Owner Representatives, and Isle Fix It (IFI) Departments to ensure exceptional guest satisfaction
- Work closely and cross-train with Laundry to ensure exceptional guest satisfaction
- Input IFI work orders in a timely manner to resolve maintenance issues prior to guest arrival
- Help develop Quality Assurance Standards for the ICI department in accordance with VRHP standards
- Communicate pertinent information to the ICI team (changes in policy/procedure, IR events, etc.)
- Work cooperatively with all Company employees in developing Company Equipment Standards
- Provide general property services information for guests as needed
- Resolve guest issues promptly with great care and effectiveness
- Assist with the development and implementation of policies and procedures
- Communicate with homeowners regarding any concerns or questions pertaining to the cleaning of their properties
- Perform or coordinate all administrative duties such as filing, photocopying, typing, and others as assigned
- Other tasks as assigned by supervisor
Minimum Qualifications-Education and Experience
-Associates or Bachelor degree preferred but not required.
-Two years of hospitality experience preferred but not required.
Minimum Qualifications-Knowledge, Skills and Abilities
- Proficiency with Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills
- Strong organizational skills
- Team-oriented personality
- Proven ability to operate under pressure
Hours required
Expectation is 40 hours per week. Weekend availability necessary during high-season. Workdays vary. Hours between 8:30 AM and 5:30 PM.
Salary : $15