What are the responsibilities and job description for the Service Manager position at ISG Partners?
Position Overview:
Manage the HVAC service department team and handles customer service interactions, reports, and repairs. The Service Manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.
Essential Job Functions:
- Provides direction and accountability for technicians, dispatchers, and service staff
- Provides and reviews Repair Quotes
- Ensures customer satisfaction and customer follow up
- Cultivates lasting relationships with customers and promoting new customers
- Maintains responsibility for profit and loss and annual sales revenues
- Promotes maintenance agreements
- Holds meetings for group training and one on one reviews
- Forecasts and manages manpower to meet ongoing customer and seasonal demands
- Provides technical support for technicians
- Ensures billing and invoicing is being performed correctly and accurately.
- Follows all procedures and protocols
Key Competencies:
- Leadership and technical experience
- Outgoing personality that blends well with a fast-paced, goal-driven environment
- Good computer skills, knowledge of common office applications such as MS Word, MS Excel, and general software navigation
- Extremely organized with time management and exceptional follow-through abilities
- Highly motivated, flexible, and positive, professional demeanor
Required Education and Experience:
- Five to seven years’ Service Manager or Service Supervisor experience in the HVAC industry