Office Administrator & Information Specialist

Office Administrator & Information Specialist 

Defining Tomorrow with Information Today™ 

ISB Global Services – Defining Tomorrow With Information Today! 

ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (insurtech), insurance-related documentation, and investigative services for organizations of all sizes. 

We are currently seeking a highly organized and detail-oriented Office Administrator & Information Specialist to join our team. 

Position Summary 

The Office Administrator & Information Specialist plays a dual role in supporting both administrative operations and information processing functions. This individual ensures the efficient day-to-day functioning of the office while maintaining accuracy, quality, and timeliness in handling client documentation and reporting. 

Key Responsibilities 

Office Administration: 

• Manage daily office operations, ensuring a well-organized and efficient work environment  
• Coordinate incoming and outgoing communications, including phone calls, emails, and mail  
• Maintain office supplies, equipment, and vendor relationships  
• Schedule meetings, training sessions, and internal events  
• Support leadership with administrative tasks, reporting, and coordination  
• Assist with onboarding logistics and general employee support as needed  

Information Specialist Functions: 

• Process insurance-related documents and claims accurately and efficiently  
• Ensure the accuracy and quality of reports delivered to clients  
• Maintain detailed records and ensure proper data management practices  
• Handle both physical and electronic documentation in a timely manner  
• Provide professional and responsive customer service to clients and vendors  
• Support inbound inquiries and resolve issues with a high level of professionalism  

General: 

• Meet performance goals and deadlines set by leadership  
• Participate in training sessions, meetings, and continuous improvement initiatives  
• Collaborate cross-functionally with internal teams to support operations  

Qualifications & Requirements 

• High school diploma or post-secondary education (certificate or diploma preferred)  
• 2 years of experience in an administrative, office support, or customer service role  
• Experience in a fast-paced, detail-oriented environment  
• Strong organizational and time management skills  
• Excellent written and verbal communication skills  
• Proficiency in Microsoft Office (especially Outlook, Word, and Excel)  
• Ability to multitask, prioritize, and problem-solve independently  
• Professional, proactive, and customer-focused mindset  

Preferred Assets 

• Experience in insurance, administrative operations, or document processing  
• Background in call center or high-volume customer service environments  
• Bilingual (English/French) is considered an asset  

Location: 3295 River Exchange Drive, Norcross, GA   

Benefits: 

•  Benefits 
• Paid Vacation 
• Employee Assistance Program 
• Competitive Pay 
• Learning and Development Opportunity 
• Growth Potential 

Job Type: 

• Full Time, Hybrid  
• Permanent 
• Existing Vacancy 

Pay: $ 50,000 - $55,000/ year  

Ready to Apply? 

At ISB Global Services, we are dedicated to a fair, inclusive, and transparent hiring experience. As an Equal Opportunity and Inclusive Employer, we ensure equitable practices at every stage. To apply please submit your resume to careers@isbglobalservices.com.