What are the responsibilities and job description for the Office Administrator & Account Specialist position at StartHub?
About Us
Starthub helps small businesses look and operate like big ones — offering professional business addresses, mail handling, meeting rooms, and friendly, reliable in-person support.
Our Atlanta location is the local face of our virtual office network, serving clients who visit to pick up mail, meet with partners, or get help with their business needs.
The Role
We’re looking for an upbeat, organized, and tech-comfortable Office Administrator & Account Specialist to support daily operations at our Atlanta branch.
This is a modern receptionist role that blends classic front-desk hospitality with online communication and light administrative work. You’ll be the first person clients meet when they walk in, and you’ll also assist clients across locations via email, phone, and chat.
It’s a hands-on position with a mix of customer service, office coordination, and tech-based support in a professional, friendly environment.
What You’ll Do
- Welcome clients and visitors with warmth and professionalism
- Handle incoming mail and packages — organizing, tracking, and distributing efficiently
- Schedule and prepare meeting rooms to ensure smooth client visits
- Answer calls, emails, and live chats to assist clients and prospects
- Explain our services and help potential clients understand how we support their business
- Keep the office tidy, organized, and presentable at all times
- Collaborate with teammates in Miami, Houston, Raleigh, DC, Jersey and Philadelphia to share updates and best practices
What We’re Looking For
- Friendly, reliable, and professional, with a strong customer-service mindset
- Clear and confident communication skills (written and spoken)
- Tech-savvy and comfortable using email, chat, and CRM software
- Organized, proactive, and able to work independently
- Prior experience as a receptionist, office assistant, or customer support representative is a strong plus
Why You’ll Love It Here
- Opportunity to grow with a fast-growing company expanding nationwide
- Supportive team and positive work culture
- Hands-on role where no two days are the same
- Modern office where your work truly makes an impact
Job Type: Full-time
Pay: From $41,600.00 per year
Benefits:
- Paid time off
Application Question(s):
- Are you available to start working immediately? Or do you need to give a notice to your current employer?
- Describe your experience in a customer service role. What channels (in-person, phone, email, live chat) have you supported?
Experience:
- Clerical: 3 years (Preferred)
- CRM software: 2 years (Preferred)
- Office: 2 years (Required)
- Customer support: 3 years (Required)
Language:
- Spanish (Required)
Work Location: In person
Salary : $41,600