Product Specialist

Salary Range: $68,000 - $78,000

Summary: The Georgia Superior Court Clerks’ Cooperative Authority (GSCCCA), a client of Millennium Information Tek, is seeking a Product Specialist. The Product Specialist serves as a subject matter expert for the Georgia Superior Court Clerks’ Cooperative Authority’s (GSCCCA) products and programs, evaluating and ensuring quality control and compliance. The Product Specialist provides application and administrative support to internal and external stakeholders. In addition to those duties, the Specialist will develop, update, and deliver training courses. This individual will conduct data analysis, compose reports, and offer assistance as a cross-functional liaison for various departments, projects, and programs.

Duties and Responsibilities:

·       Functions as a subject matter expert for GSCCCA products

·       Provides broad administrative and application support (eCertification, eFile, eFile ID Verification, E-Invoicing, ePay)

·       Checks daily reports and performs data analysis, data interpretation, and relays findings for further review

·       Monitors and responds to department email inboxes

·       Conducts regular status checks and runs administrative queries of eFile (Real Estate, UCC) looking for variances, exceptions, continues with proactive outreach as needed 

·       Acts as subject matter expert of Real Estate Indexing Standards

Pass Real Estate Indexing Standards Certification exam

Maintains strong knowledge of Standards

Applies Standards to transmitted data utilizing internal quality control and compliance programs

·       Assists with the operation of various Historical Indexing Projects, including both GSCCCA sponsored and voluntary initiatives

·       Monitors internal processes, seeking areas of improvement in an effort to enhance quality controls

·       Acts as backup for Product Management staff

·       Provides cross-functional support across departments and programs as necessary

·       Serves as an escalation partner and liaison for customer inquiries 

·       Acts as a resource for current certification programs and for those in development

·       Interfaces with Superior Court Clerks, associated staff, and vendors to provide technical and project assistance, along with other relevant updates

·       Assists with developing, updating, and delivering training materials

·       Conducts general training course maintenance

·       Acts as subject matter expert and manages administrative duties related to all Product Management areas

·       Assesses clerk program compliance and collaborates internally to determine the appropriate outreach

·       Composes and delivers reports to management regarding clerk compliance

·       Other job-related duties as assigned

Skills and Competencies:

·       Highly organized and detail-oriented

·       Ability to adapt, innovate and solve problems efficiently

·       Superb verbal and written communication skills

·       Outstanding customer service aptitude, telephone, and email etiquette

·       Excellent interpersonal and public speaking skills

·       Ability to analyze, interpret, and report data

·       Strong time management skills

·       Works well independently or in a collaborative setting

·       Strong critical thinking skills

·       Ability to skillfully manage competing priorities

Education and Experience:

·       Bachelor’s degree or equivalent experience

·       4 years of professional experience

·       Experience using Microsoft 365 required

·       Familiarity with project management software a plus

·       Background working with real estate or legal documents a plus

About the Company:

Millennium Information Tek (MIT) provides embedded IT staffing and technology for the courts sector. MIT creates solutions through partnership, data, and technology by leveraging the expertise of talented individuals who truly care. We empower our clients to modernize their processes while staying true to tradition when it matters most. At MIT, innovation is the core driver of everything we do. We thrive on solving problems and execute with a superior level of service. By demystifying technology and making it accessible, we elevate our clients’ ability to succeed.

Millennium Information Tek is based in Atlanta, Georgia.

Benefits Package

·       Medical

·       Dental

·       Vision

·       FSA

·       401(k)

·       Life Insurance

·       Short and Long-Term Disability

·       Employer-Paid Training, Learning & Development

·       Generous Paid Leave

·       A flexible, family-friendly culture.

What our team says...

“I do not know where to start, everything is just great, I love the team, I love the work and service we provide to our customers...just being honest, this company is amazing.”

“As a company, I believe that work-life balance and flexibility are valued here more compared to other companies...”

“The company cares about their employees as people.”

“[The] leadership is very strong, benefits are amazing.”

Millennium Information Tek is an equal opportunity employer.