Showroom Operations Coordinator

Showroom Operations Coordinator

Department: Wholesale / Brand Operations

Location: New York

Classification: Full-time, Exempt

The goal of Isaia in the U.S. is to establish itself as a leading brand in the men’s luxury clothing industry. Achieving this ambition relies on the organization’s dedication to executing a seamless omni-channel strategy. This approach ensures that consumers can engage with the brand and its products through their preferred channels, creating a personalized experience that meets their expectations at every touchpoint. 

Position Overview

The Showroom Operations Coordinator plays a key role in maintaining the operational excellence, organization, and presentation of Isaia’s showroom while supporting wholesale market appointments, PR initiatives, and internal teams. This role ensures that showroom operations run efficiently and reflect the brand’s luxury standards by managing sample inventory, coordinating shipments, facilitating stylist pulls, and supporting client and buyer appointments.

The Showroom Operations Coordinator collaborates closely with wholesale partners, PR teams, stylists, retail partners, and internal departments to ensure all showroom functions—from inventory management to client hospitality—are executed seamlessly. 

Core Responsibilities

1. Showroom Operations & Presentation

• Maintain the overall organization, cleanliness, and presentation standards of the showroom to ensure it reflects Isaia’s luxury brand identity.
• Ensure all samples, garments, and swatches are displayed properly and returned to their designated locations following appointments.
• Conduct daily walkthroughs to confirm showroom readiness for appointments, buyers, and internal meetings.
• Assist with showroom setup for seasonal collections, market appointments, and visual merchandising updates.
• Support visual merchandising initiatives by ensuring garments are properly steamed, organized, and displayed.

2. Wholesale & Market Appointment Support

• Assist with wholesale market appointments by preparing sample collections, swatch cards, and lookbooks.
• Pull and organize samples based on buyer requests and seasonal collections.
• Track swatch sets and sample collections distributed to wholesale partners and trunk show locations.
• Ensure samples and materials are returned, organized, and logged accurately after appointments.
• Provide hospitality support during appointments, including setup of refreshments and meeting spaces.

3. Sample & Inventory Management

• Manage showroom inventory including receiving, transferring, consigning, and tracking samples and garments.
• Maintain accurate inventory records through internal systems and ensure sample availability for showroom and PR needs.
• Conduct inventory checks and assist with periodic inventory audits.
• Track sample movement across departments including PR, wholesale partners, and retail stores.
• Maintain organized storage systems for swatches, sample garments, and seasonal collections.

4. Logistics & Shipping Coordination

• Oversee all incoming and outgoing showroom shipments.
• Receive packages, verify tracking numbers, and determine proper destinations for items.
• Package garments and samples securely for shipment to wholesale partners, stylists, and internal teams.
• Coordinate messenger services and shipment logistics to ensure timely delivery.
• Communicate shipment tracking details to internal teams and retail partners.

5. PR & Styling Support

• Assist PR teams and stylists with sample pulls for editorial shoots, press events, and special projects.
• Select sample pieces based on stylist briefs and inspiration boards.
• Coordinate sample transfers between retail locations and the showroom as needed.
• Track consignments for press and ensure timely return of samples.

6. Customer Service & E-commerce Support

• Manage showroom-related inquiries through the help desk system.
• Respond to customer questions regarding orders, returns, and product information.
• Assist with product information updates such as fabric descriptions and color naming for the website.

7. Cross-Functional Collaboration

• Partner with wholesale, PR, visual merchandising, and operations teams to support showroom initiatives.
• Coordinate with internal departments regarding MTM shipments, sample transfers, and stylist requests.
• Support special brand initiatives, showroom installations, and events.

Performance Goals & Key Success Metrics

Operational Excellence

• Maintain showroom readiness and presentation standards at all times.
• Ensure samples and swatches are consistently organized and accessible for market appointments and PR pulls.

Inventory Accuracy

• Maintain accurate showroom inventory records and tracking systems.
• Support successful completion of periodic inventory audits with minimal discrepancies.

Logistics & Shipment Efficiency

• Ensure timely processing of incoming and outgoing shipments.
• Maintain clear communication with internal teams and partners regarding shipment tracking and delivery timelines.

Wholesale & PR Support

• Provide consistent support during market appointments and stylist pulls to ensure a seamless experience.
• Track sample usage and returns to maintain availability across departments.

Collaboration & Communication

• Build strong working relationships with internal teams, retail partners, and stylists.
• Communicate proactively regarding inventory, shipments, and showroom operations.

Qualifications & Skills

• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience with inventory systems, sample management, and shipment coordination.
• Excellent communication skills with the ability to work cross-functionally with multiple teams.
• Strong attention to detail and commitment to maintaining luxury brand standards.
• Proficiency in Microsoft Office Suite and inventory/order management systems.

Why Join Us?

At Isaia, we take pride in offering a unique and collaborative work environment. As a Showroom Operations Coordinator, you will play a critical role in supporting our wholesale and brand operations while helping showcase Isaia’s craftsmanship and luxury heritage. This role offers the opportunity to collaborate with cross-functional teams, support major brand initiatives, and contribute to the continued growth of Isaia in the U.S. market.

Isaia is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.