Operations & Showroom Coordinator

Position Summary:

The Operations & Showroom Coordinator is responsible for supporting daily operational, inventory, and logistics functions across the United States and Canada and for managing the daily functional, aesthetic, and administrative activities of the showroom to ensure a high-standard client experience. This role combines back-end operational support, including order entry, inventory management, vendor invoice verification, and logistics coordination with front-of-house showroom operations coordination. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while ensuring smooth day-to-day operations.

Key Responsibilities

Operations, Inventory & Logistics (USA & Canada)

• Accurately enter orders and reorders for both U.S. and Canadian operations.
• Review and verify vendor invoices, including those from Freight Forwarders, 3PL, carriers.
• Assist with inventory management processes, including cycle counts, stock adjustments, negative stock corrections, and annual physical inventory.
• Review and document stock adjustments related to clothing allowances, damages, and marketing gifts.
• Ensure accurate processing of returns, shipments, and merchandise movement across the U.S. and Canada.
• Maintain and archive weekly/monthly inventory and shipping reports.
• Support new store openings and assist with store facilities coordination.
• Respond to and fulfill Back of House (BOH) operational requests.
• Manage preclearance files and validate system data against shipping documents.

Showroom & Facilities Operations (USA)

• Maintain a clean, organized, and guest-ready showroom environment at all times.
• Manage incoming deliveries.
• Ensure the showroom remains stocked with daily essentials.
• Receive, sort, and distribute deliveries/mail to the appropriate team members.
• Provide general showroom and administrative support as operational needs arise.
• Professionally answer and route office phone calls, taking accurate messages when necessary.

Key Skills, Qualifications and Attributes

• Background or experience in the fashion retail and wholesale industry preferred.
• Strong organizational and multitasking skills.
• High attention to detail and accuracy with data entry and documentation.
• Ability to manage administrative, operational, and logistics tasks simultaneously.
• Strong communication and coordination skills when working with internal teams and vendors.
• Proficiency with inventory systems, spreadsheets, and standard office software is preferred.
• Ability to work independently and proactively support operational needs.
• Demonstrated interest in growing within the company and contributing to the brand’s operational and organizational expansion.
• Proactive, collaborative mindset with a willingness to support evolving business needs.