What are the responsibilities and job description for the Showroom Coordinator / Concierge position at AF | New York?
SHOWROOM COORDINATOR / CONCIERGE:
As the voice and face of the company, we are looking for someone to leave a positive first impression on our clients. The client experience begins at the front desk, and it is here that we must portray our values and strengths as a company, by providing a personalized, efficient and pleasant experience for every client. Acting as a liaison with the sales teams, this role is crucial to the sales experience for everyone.
MAIN TASKS & RESPONSIBILITIES:
This role requires someone that can be at the front desk each day, interfacing between clients and sales staff, phone and computer. From this location, they are required to:
- Provide front-desk customer service to clients.
- Set the tone for a professional/positive experience.
- Greet and route all incoming clients (phone or in person).
- Act as the liaison between the clients and sales teams.
- ‘Diagnose’ and collect preliminary information from the client to then relay to salesperson (act as a first filter and add value to the experience).
- Run all credit card sales using the credit card machine and close out end of day.
- Manage daily office calendar (appointments/absences/trainings…)
- Run daily/weekly/monthly reports from the system as support to the sales teams.
- Provide support to the sales teams for all front-office needs.
- Monitor leads email and route requests accordingly.
- Become familiar with the showroom product to help service the client when needed.
- Ensure that someone is covering the front desk at all times. Inform when stepping away for lunch or break, so others can cover.
QUALIFICATIONS:
Candidate must have/be:
- Good language skills, professional tone and vocabulary in English.
- Personable and service oriented.
- Professional presentation and manner of dress/style.
- Good communicator, both verbally and in writing.
- Computer skills for email and calendar (Microsoft office).
- Organized and pays close attention to detail.
- Basic accounting skills.
- Legal status to work in the United States.
- SAP knowledge a plus. SAP skills needed as part of the role. Training provided.
- Design enthusiast a plus.
CHARACTERISTICS:
The right candidate:
- Is sociable and enjoys being around people.
- Thrives in a fast-paced environment, interacting with different people and personalities.
- Is mindful and respectful of their impact on the overall client experience.
- Is team oriented and has the ability to multi-task.
- Takes ownership of their position and demonstrates initiative to problem solve.
- Proactive attitude and spirit.
COMPENSATION & BENEFITS:
- Salary based on experience
- Competitive medical and dental insurance
- Generous accrued Paid Time Off
- Commuter benefits
- Flexible Spending Account (FSA) after six months of employment
- 401k available after 12 months of employment
EMPLOYMENT TYPE
- Full-time, Monday-Friday, 8am – 5pm
- In person, Flatiron District, Manhattan