Service LoadBuilder

As a Service Loadbuilder, you will build cost effective loads for trucks, review technician completions and determine customer service levels, analyze key operating indicators, forecast demands and resources required. Your goal will be to utilize your strong time management and problem-solving skills to optimize assets, resources, and product utilization within established policies and procedures. Your success will be measured on your daily performance in executing work orders while meeting internal and external customer expectations.

What We Offer:   

• Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth   
• Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4% 
• Flexible Benefits Plan – In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs 
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With 24/7 access to our Employee & Family Assistance Program 
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
  
  

Your Responsibilities:  

• Build safe, effective & efficient schedules daily, by applying learned knowledge of policies and procedures
• Analyze prior days’ loads for opportunities and make future adjustments as necessary
• Utilize technology to effectively gather and respond to requests for information for managers, technicians, and customers
• Take ownership and accountability in overseeing assigned geography
• Make difficult and time sensitive decisions to balance business objectives with customer needs
• Effectively forecast seasonal demands for products and resources
• Produce outcomes that demonstrate an understanding of financial impacts
• Participate in team project work as required throughout the year
• Effectively bring forward and implement recommendations to increase performance for continuous process improvement
  
  

Your Skills: 

• Attention to detail, time management and strategic planning skills
• Open to coaching and feedback and takes timely action
• Critical thinking, problem solving and strong analytical skills
• Excellent communication & relationship building skills
• Keen adaptability sense and openness to change
• Strong computer literacy
• Results-driven
  
  

Your Experience:  

• Post-secondary education and/or equivalent experience in a customer service environment required
• 3-5 years related experience in analytics and/or scheduling
• Experience in the oil & gas industry considered an asset
  
  

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent