What are the responsibilities and job description for the Accounts Receivable Administrator position at IronOrbit?
Department: Finance
Employment Type: Full Time
Location: IronOrbit - Anaheim
Reporting To: Laura Laica
Compensation: $21.63 - $28.85 / hour
Description
Seeking a detail-oriented, proactive Accounts Receivable Administrator to manage collections, client inquiries, payment application, and customer account maintenance. This role requires strong ownership, reliable follow-through, and excellent communication with internal teams and customers.
This position is ideal for someone who is organized, accountable, and eager to contribute to a high-volume, fast-moving billing environment.
Please note that while this position is remote in nature, candidates do need to be within commutable distance to IronOrbit's Anaheim office to access a lockbox twice per week.
Key Responsibilities
AR Management & Collections
Employment Type: Full Time
Location: IronOrbit - Anaheim
Reporting To: Laura Laica
Compensation: $21.63 - $28.85 / hour
Description
Seeking a detail-oriented, proactive Accounts Receivable Administrator to manage collections, client inquiries, payment application, and customer account maintenance. This role requires strong ownership, reliable follow-through, and excellent communication with internal teams and customers.
This position is ideal for someone who is organized, accountable, and eager to contribute to a high-volume, fast-moving billing environment.
Please note that while this position is remote in nature, candidates do need to be within commutable distance to IronOrbit's Anaheim office to access a lockbox twice per week.
Key Responsibilities
AR Management & Collections
- Prepare, verify & record customer payments, credit memos & transactions. Maintain and update customer files and notations within accounting system.
- Review weekly AR reports, identify delinquent accounts & initiate collections communications.
- Proactively escalate problematic accounts to management for review/action.
- Proactively obtain approvals, schedule payments and follow up with clients by phone and email to expedite payment of balances due.
- Remedy declined/expired credit card transactions/ACH returns & update file information.
- Assist with invoicing clients for products and services sold including split billing.
- Assist with performing audits of licensing and other client services for revenue assurance initiatives.
- Verify and report discrepancies found in records.
- Build and maintain a positive rapport with clients and internal team.
- Maintain weekly notes, schedule customer follow-ups and document collections activity/disputes.
- Communicate payment expectations clearly and professionally.
- Arrive fully prepared for AR review calls with accurate up to date information, status on outstanding items and any questions or issues identified in advance & ready for discussion.
- Receive physical check payments obtained from on premise lockbox twice weekly. Post and deposit checks.
- Apply customer payments accurately daily (ACH, wire, online portals)
- Research and resolve partial or unreconciled payments.
- Coordinate with customers and internal teams when payment issues arise.
- Research client billing inquiries & discrepancies, liaise with other departments as needed.
- Respond to customer billing inquiries promptly with clarity and professionalism.
- Update records and maintain accurate customer information.
- Support credit memo requests, adjustments and account reconciliations.
- Partner with sales, account managers and billing to resolve discrepancies and client inquiries.
- Identify workflow gaps or recurring issues
- Support month-end close by ensuring AR tasks are completed and documented.
- 3 years experience in AR, billing, collections, or accounting operations.
- Experience with accounting software (Netsuite, Quickbooks, etc)
- Working knowledge of MS office suite, particularly Excel.
- Strong accountability and follow-through.
- Proactive communication-speaks up early when something is unclear, delayed or blocking progress.
- Reliable task execution-completes action items before deadlines and updates notes in real time.
- Preparedness- comes to meetings fully briefed with aging reviewed beforehand.
- General knowledge of economic and accounting principles and reporting of financial data.
- Exceptional customer service skills and attention to detail.
- Critical thinker who acts as a strategic partner to the accounting team.
- Ability to follow through and manage time independently.
Salary : $22 - $29