IT Support Specialist I

Department: Managed Services

Employment Type: Full Time

Location: IronOrbit - NYC

Compensation: $32.00 - $35.00 / hour

Description

The Deskside IT Support Specialist – L1 will deliver a combination of remote and onsite technical assistance to end-users, focusing on timely issue resolution, user account support, hardware/software troubleshooting, and IT asset maintenance. The specialist is expected to have experience with Google Workspace and foundational knowledge of MacOS administration using JAMF.

Key Responsibilities

On-Site Support

• Troubleshoot hardware, software, peripherals, and connectivity issues
• Set up desktops, laptops, printers, mobile devices, and audiovisual tools
• Manage onboarding/offboarding activities and update equipment tracking systems
• Collaborate with Tier 2 support for escalated or complex technical problems
• Maintain inventory, replace faulty equipment, and process warranty returns
• Conduct regular upkeep of local infrastructure and devices
  
  

Remote Support

• Resolve support requests via phone, email, or remote session
• Assist with virtual desktop setup and application deployment
• Manage account access, MFA, and provisioning in Active Directory, Microsoft 365, and Google Workspace
• Escalate unresolved tickets as needed while maintaining ITSM documentation
• Contribute to IT initiatives such as system migrations and remote deployments
  
  

Skills, Knowledge & Expertise

• Practical experience with Google Workspace administration
• Familiarity with MacOS and JAMF device support
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Exposure to ITSM platforms and support ticket workflows
• Proficient in tools such as Zoom, Dropbox, Slack, Microsoft 365
• Strong communication and task management abilities
• Comfortable working independently or collaboratively within engineering and support teams